Required Knowledge, Abilities and Skills Essential to Job Functions:
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Ability to comprehend and operate bus on all streets in Chesapeake, Hampton, Newport News, Norfolk, Portsmouth and Virginia Beach.
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Ability to operate vehicle under safest possible conditions.
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Ability to establish and maintain good public relations and effective working relationships with others.
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Ability to successfully complete the Bus Operator Training Program, which includes achieving the required minimum scores on all written and driving tests and evaluations.
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Ability to read, write and speak English.
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History of satisfactory attendance, which includes the ability to report to work in a punctual manner.
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Ability to read and understand maps and timetables, which includes determining directions and following a mapped-out route.
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Ability to use prudent judgment and common sense in making quick, safe decisions with minimal supervision and adapt to constantly changing operating environments.
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Ability to effectively communicate, both orally and in writing, while interacting with customers and HRT staff in a courteous, professional manner. This includes providing good customer service by attending to the needs of a diverse customer base in a sensitive manner.
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Ability to work and maintain professional composure while under stress and pressure.
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Must have a working knowledge of relevant equipment, policies, procedures, and strategies to promote effective security operations for the protection of people, data, property and the organization.
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Extensive knowledge of defensive driving techniques, safety guidelines; customer service procedures and Standard Operating Procedures relevant to your position.
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Social perceptiveness skill. This includes being aware of others’ reactions and understanding why they react as they do.
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Ability to see details from a distance, make sound judgment on objects that are closer or farther away from the vehicle ensuring the proper distance is maintained.
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Ability to recognize when something is going wrong and quickly respond to situations which may jeopardize the safety of customers.
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Must be able to listen, understand and carry out the information, ideas, and direction presented verbally, or electronically by CENTRAL Dispatch and or a street supervisor.
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A high degree of maturity, courtesy, memory, and concentration is needed to perform duties.
Required Software Knowledge and Skills Essential to Job Functions:
Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.
Basic computer systems for the acquisition of forms/reports in the operation of scheduled routes
Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures and policies. Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department.
Training and/or Education:
High School graduate and/or equivalent GED
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Two years public driving experience or five years of related work experience.
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One year of customer service experience
Licenses or Certificates:
Must have a CDL Class A or B license with air brake and passenger endorsement.
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This position is classified as essential personnel.
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Ability to pass DOT physical examination
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Must be able successfully complete Hampton Roads Transit’s bus operations training program.
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Must successfully pass a job-related agility assessment.
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Must be able to pass federal government background screening process for local military installation access.