Account Resolution Associate
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Before you apply
LocationCOL | Bogotá | Av Cra 45
Work modehybrid
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentCustomer Support
Company size10,000+ people
PostedOct 15, 2026 · 3w ago
Verified live4d ago
At a glanceSummarised by Seekless from the posting.
1+ years of experience in Accounts Receivable, Billing, Dispute Resolution, Customer Service, or Collections
C1 Level fluency in English with excellent written and verbal communication skills
Hands-on proficiency with ERP systems (e.g., SAP, Oracle) and Microsoft Excel or Google Suite
Strong knowledge of billing workflows, financial controls, and dispute resolution processes
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
Experience in shared services environment
Skills
SAP
Oracle
Microsoft Excel
Google Suite
Benefits
Health insurance
Retirement plans
Flexible work
About the company
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.
About the role
Iron Mountain is seeking an analytical Account Resolutions Associate to join our team.
In this role, you’ll play a pivotal part in resolving customer disputes and unlocking blocked payments to directly improve our Accounts Receivable and Days Sales Outstanding. By connecting teams across Billing, Sales, and Operations, you will transform billing friction into clear solutions while upholding financial accuracy and building lasting customer trust.
Responsibilities
What You’ll Do:
•
Investigate and Resolve Disputes: Investigation billing, pricing, service, and contractual inquiries in close collaboration with internal teams to ensure timely case closure.
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Validate and Execute Adjustments: Gather and review supporting documentation to issue approved credits, rebills, adjustments, or dispute rejections within established SLAs.
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Partner with Collections: Work closely with Collections Associates to prioritize high-value dispute cases blocking active payment collection.
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Identify Root Causes: Track recurring dispute drivers and share actionable insights to help optimize core financial workflows and prevent future issues.
Requirements
What You’ll Bring:
•
1+ years of experience in Accounts Receivable, Billing, Dispute Resolution, Customer Service, or Collections (shared services environment is a plus).
•
Strong knowledge of billing workflows, financial controls, and dispute resolution processes.
•
C1 Level fluency in English with excellent written and verbal communication skills.
•
Hands-on proficiency with ERP systems (e.g., SAP, Oracle) and Microsoft Excel or Google Suite.
•
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (preferred).
Benefits
What We Offer:
•
Shifts: Monday to Thursday from 7:00 a.m. to 4:30 p.m., and Fridays from 7:00 a.m. to 4:00 p.m.
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Location: Hybrid work model. (Connecta 26) Bogotá.
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Competitive compensation and benefits aligned with experience.
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Fixed contract for 6 months.
•
Flexible work options/alternative work options to support work–life balance.
•
Comprehensive health, wellness, and retirement plans.
•
Opportunities for continuous learning and professional growth.
Ready to bring your analytical mindset to a collaborative team? Apply today and help us build seamless customer experiences while driving financial accuracy.
Category: Customer Support