PE
PergoluxProfessional Customer Support - Casual Hours
LocationSydney Office | Ingleburn
Work modehybrid
Typetemporary
SeniorityEntry
DepartmentCustomer Experience
Company size201–500 people
PostedSep 9, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Proven experience successfully interacting with both internal and external customers
Strong communication skills with a confident, polite, and professional telephone manner
Excellent time-management abilities to juggle multiple priorities effectively
A composed, calm, and positive can-do attitude when managing challenging situations
Flexibility to work during school hours with full availability to work through school holidays
Benefits
International work environment
Hybrid work
Ergonomic workstations
Modern laptops
Employee events
Corporate benefits portal
Employee discounts
27 vacation days
Professional development
Free drinks and snacks
Employee referral program
About the role
As a Professional Customer Support - Casual Hours you will play a vital role in delivering exceptional service, resolving customer enquiries, and maintaining positive relationships with both internal and external stakeholders. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.
What You’ll Do
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Provide excellent customer service to both internal and external customers across multiple channels.
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Handle customer enquiries with confidence, empathy, and a solutions-focused mindset under pressure.
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Maintain a professional and engaging phone manner to deliver great customer experiences.
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Manage competing priorities and stay highly organised in a fast-paced environment.
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Work collaboratively with a supportive team to elevate everyday service standards and team culture.
What You’ll Bring
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Proven experience successfully interacting with both internal and external customers.
•
Strong communication skills with a confident, polite, and professional telephone manner.
•
Excellent time-management abilities to juggle multiple priorities effectively.
•
A composed, calm, and positive can-do attitude when managing challenging situations.
•
Flexibility to work during school hours with full availability to work through school holidays.
Benefits
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An international work environment in a fast-growing company with plenty of development opportunities.
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Hybrid work model (80% on-site | 20% remote).
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Ergonomic workstations and modern laptops (Apple or Windows).
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Employee events (summer party, Christmas party, after-work gatherings).
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Access to the Corporate Benefits portal.
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Employee discounts on PERGOLUX products.
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27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).
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A motivated and supportive team that helps each other.
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Strong focus on professional development and skill-building.
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Free drinks and snacks.
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Employee referral program.
How to Apply
If you are customer-focused, organized, and ready to contribute to a collaborative team environment, we would love to hear from you. Explore our open positions on the PERGOLUX Career Page and follow us on PERGOLUX LinkedIn.