DUTIES & RESPONSIBILITIES:
Retail Strategy & Leadership
· Build and execute a cohesive retail strategy that aligns with brand standards, elevates the guest experience, and drives strong financial performance.
· Oversee operations and performance across all retail locations, ensuring consistency, quality, and profitability.
· Collaborate closely with Property Managing Directors and partners across Operations, Finance, Marketing, and Brand to ensure retail contributes meaningfully to the broader guest journey.
· Uphold excellence in visual merchandising, product storytelling, and in-store presentation.
· Continuously monitor trends, guest insights, and market activity to evolve and strengthen the retail offering.
Financial & Operational Performance
· Manage the full retail P&L, including forecasting, margin optimization, inventory management, and expense oversight.
· Establish efficient systems, tools, and processes to ensure accurate inventory flow and data-driven decision-making.
· Define performance metrics for stores, categories, and guest engagement; deliver ongoing reporting and recommendations.
Team Leadership & Development
· Lead, mentor, and develop retail managers, and merchandising talent across the portfolio.
· Foster a culture grounded in service, accountability, operational excellence, and continuous improvement.
· Build strong relationships with property-level retail teams to ensure alignment, communication, and partnership.
· Ensure every retail environment reflects the spirit and standards of our brand; from product curation to team training to visual presentation.
· Introduce experiential retail moments, seasonal stories, and exclusive or private-label collaborations that deepen guest connection.
· Champion exceptional guest engagement, ensuring retail teams deliver warm, genuine, service-led experiences.