Quality Assurance Specialist
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Before you apply
LocationAshburn, VA
Work modehybrid
Typefull-time
SenioritySenior
Experience8+ yrs
DepartmentComputer World Services, CWS
Company size1,001–5,000 people
PostedNov 26, 2025 · 11mo ago
Verified live3d ago
May no longer be actively hiring
Posted by the company on Nov 26, 202547% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
8+ years in quality assurance or change/release management
Bachelor's degree in IT or Engineering
ITIL v3 certification
Experience supporting Federal IT programs
CCNP or Change Management certification
Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP
About the role
CWS seeks a Quality Assurance Specialist to ensure quality processes for the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract. The Quality Assurance Specialist ensures all NOC and WNOC processes meet quality, compliance, and performance standards defined by the CBP PWS.
Duties & Responsibilities
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Develop and maintain QA procedures for service delivery and releases.
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Support configuration and change management audits.
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Conduct reviews of performance data and documentation.
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Provide quality findings and recommendations to leadership.
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Ensure process alignment with ITIL and CBP quality frameworks.
Required Qualifications
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8+ years in quality assurance or change/release management.
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Bachelor’s degree in IT or Engineering.
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ITIL v3 certification.
Preferred Qualifications
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Experience supporting Federal IT programs.
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CCNP or Change Management certification.
Place of Performance
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Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).
Clearance
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Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Legal
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]