Improves customer service quality translate customer requirements into proposals and orders.
Take ownership of the end-to-end process and communicate with all stakeholders.
Collaborates closely with the Customer Relations Representatives, colleagues in sales and specialists in other departments on questions relating to technical issues, products, services, pricing etc. during proposal and order execution.
Manages processes supporting that proposal and order handling is fulfilling our customers’ expectations (Response time/Quality/DIFOT) and increases customer engagement.
Build good relations with customers, Customer Relations Representatives and colleagues overseas.
Communicate, handle, and organize parts and service cases within the organization.
Translate customer requirements into proposals and orders.
Contribute to cross-team knowledge’s sharing of best practices.
Co-ordination with Purchase department or vendors directly for vendor offers.
Efficient way of doing Costing, Preparation of Techno Commercial proposal, Order release.
Ensuring quality & timeliness of proposal/Order deliverables.
Co-ordination with Engineering for product validation
Follow up on CRM opportunities in collaboration with sales managers and other stakeholders
Handles claims, minimizing potential negative impact towards our customer.
Follows-up on Overdue receivables.