IT Helpdesk Support
Read straight from CoDev's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationUNAVAILABLE, UNAVAILABLE, UNAVAILABLE
Also inFargo office
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
Company size51–200 people
PostedNov 7, 2024 · 2y ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Ability to support Linux based PBXes such as Asterisk and Freeswitch, or desire to learn the skills on the job
Understanding of QoS, Linux based packet trace tools, SIP signaling debug, or desire to learn the skill during on-the-job training
Excellent written/verbal communication
1 year of experience needed
Ability to work flexible hours on occasion
Firewall experience or previous networking employment is a plus
Must be able to work from the Fargo office
Skills
Linux
Asterisk
FreeSWITCH
QoS
SIP
Firewall
Overview
We are currently looking for a junior support engineer to assist B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers, business PBXs and resellers. On-the-job training is provided.
skills
Responsibilities
•
Perform pre-sales engineering and provisioning tasks
•
Work closely with network operations and network monitoring teams Work directly with client IT teams via email and phone to troubleshoot equipment
•
Work with Tier1 suppliers to open and resolve tickets and perform testing
•
Pro-actively suggest and implement system and process improvements
•
Assist clients with remote troubleshooting of their SIP-based PBXs’ Go down to any level, including front line, to troubleshoot specific VoIP issues
•
No roles, no escalations.
•
Sometimes you support as front-line CSR. At other times you will be assisting the new install, together with the Sales Engineer overseeing the project.
•
All support are being done via phone and email only, from the Fargo office.
•
Technical writing to assist with blog posts and social media
•
Must be able to work flexible hours on occasion.
Qualifications
•
Ability to support Linux based PBXes such as Asterisk and Freeswitch, or desire to learn the skills on the job
•
Understanding of QoS, Linux based packet trace tools, SIP signaling debug, or desire to learn the skill during on-the-job training
•
Firewall experience or previous networking employment is a plus
•
Excellent written/verbal communication
Required Skills
Troubleshooting, Linux, Technical Support
Years of Experience Needed
1