Bilingual Technical Support Analyst, Contract-Hybrid, Laval, Quebec, Canada
LocationLaval Place Laval; Davies
Work modehybrid
Typecontract
SeniorityEntry
ExperienceUp to 2 yrs
Company size1,001–5,000 people
PostedOct 5, 2026 · 1w ago
Verified live21h ago
At a glanceSummarised by Seekless from the posting.
0-2 years of related industry experience
Solid understanding of Microsoft Windows 11
Active Directory user and group administration
Experience troubleshooting computer hardware
Minimum grade 12 education
Bilingualism is required (fluency in French and English)
Outstanding interpersonal skills
Strong English verbal and written communication skills
Organizational skills to perform scheduled tasks
Exposure to imaging solutions
Proven problem-solving skills
Detailed oriented
Works collaboratively with others inside and outside the IT team to achieve goals
Experience with email administration (Exchange, O365) an asset
Experience with VPN software an asset
Post-secondary IT diploma/degree preferred
Skills
Microsoft Windows 11
Active Directory
Exchange
O365
VPN
Company:
ClaimsPro LP - Shared ServicesBilingual Technical Support Analyst, Contract-Hybrid, Laval, Quebec, Canada
About the role
We have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated remotely in Laval, Quebec.
Role Summary
The main purpose of this role is to help end users migrate over to a new domain but also help maintain company computer software and hardware. Applicants should work well in a fast-paced environment and have proven organizational, prioritization and interpersonal skills.
Competencies
•
Outstanding interpersonal skills
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Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation.
•
Organizational skills to perform scheduled tasks.
•
Exposure to imaging solutions
•
Proven problem-solving skills.
•
Detailed oriented
•
Works collaboratively with others inside and outside the IT team to achieve goals
Responsibilities
•
Process support requests; maintaining accountability and ownership of incident until resolved
•
Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment.
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Install, configure and maintain peripherals and network hardware.
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Document configurations and operating standards and practices.
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Implement and monitor security policies.
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Perform data backup and recovery.
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Perform hardware and software upgrades as required.
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Configure and troubleshoot corporate email (Exchange)
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Occasional evening and weekend work may be required
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Participate in small to medium complexity infrastructure/software projects which may involve multiple team members
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Communicate project progress to IT stakeholders
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Identify project risks, escalate issues to management, and assist with mitigation steps as required
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Miscellaneous - other duties as required
Requirements
•
Minimum grade 12 education, with preference given to individuals with post-secondary IT diploma/degree.
•
0-2 years of related industry experience
•
Solid understanding of Microsoft Windows 11
•
Active Directory user and group administration
•
Experience troubleshooting computer hardware
•
Experience with email administration (Exchange, O365) an asset
•
Experience with VPN software an asset
•
Bilingualism is required (fluency in French and English)
Legal
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
#ClaimsPro
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