Associate General Manager_E-Commerce_Omni Channel Concept.Home Centre.UAE_JAFZA_Home Centre
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Before you apply
LocationDubai, United Arab Emirates
Typefull-time
SeniorityDirector
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live20h ago
Responsibilities
Key Responsibilities
E-Commerce Business Management
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Deliver revenue, profitability, conversion, and customer experience targets across digital channels.
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Monitor business performance and identify opportunities to improve sales, margin, inventory productivity, availability, and customer acquisition.
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Lead periodic business reviews and provide clear, actionable insights to senior leadership.
Strategic Initiatives & Transformation
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Lead high-impact cross-functional projects that enhance e-commerce capabilities, operating models, and business performance.
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Drive platform enhancements, process improvements, automation initiatives, and digital transformation programs.
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Establish governance, milestone tracking, risk management, and executive reporting for key initiatives.
Fulfilment & Customer Experience
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Partner with Supply Chain and Operations teams to improve fulfilment performance, delivery experience, and customer satisfaction.
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Drive initiatives to reduce cancellations, improve stock availability, and enhance service levels.
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Support implementation of scalable fulfilment and operational solutions.
Analytics & Performance Management
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Develop reporting frameworks, dashboards, and performance reviews to support data-driven decision-making.
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Translate business insights into actions that improve growth, profitability, and operational efficiency.
Stakeholder Management
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Collaborate with senior stakeholders across Commercial, Marketing, Finance, Technology, Supply Chain, Customer Care, and Legal.
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Align teams on priorities, remove execution barriers, and drive timely delivery of business objectives.