Staff, Business Operations (Voice and Chat Process)
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Before you apply
LocationOFF IND: MH Pune (Tower S3), India
Work modeon-site
Typefull-time
SeniorityLead
Company size10,000+ people
First seenOct 30, 2026 · 1w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Detail oriented
Excellent written and verbal communication skills
Basic knowledge of all other service delivery functions
Job Purpose
The Scheduling Coordinator is a key role in facilitating the assignment of notaries. This role and process spans the service lifecycle acting as the facilitator between the signing agents, schedulers, and our clients at both a strategic and tactical level.
Responsibilities
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Facilitating the assignment of vendors to clients.
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High volume outbound calls, emails, and texts.
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Negotiation of fees with vendors to maintain average vendor cost goal set by client/team expectations.
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Maintain average gross profit that is pre-determined by TCX on a per client basis.
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Ability to work under strict deadlines aligned with our Service Level Agreements (SLA).
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Ensuring assigned vendors meet or exceed TCX/Client requirements.
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Misc./Other – There may be times when management will request the Scheduling Coordinator to change their focus or add additional duties.
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Schedule Open order (22 daily average)
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Sending offers
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Placing phone calls
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Meet client SLA’s for turn time on order assignment by managing open order queue.
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Relay all file specific information to vendor at time of order assignment.
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Meeting gross profit goal at a minimum of 85% of orders completed.
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Correspondence with client and/or vendor regarding scheduling issues or inquiries.
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Addressing all received phone calls/emails in a timely manner (within 20 min).
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Handling reschedules.
Knowledge and Experience
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Detail Oriented
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Excellent written and verbal communication skills.
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Basic knowledge of all other service delivery functions
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