Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.
Position Overview
Assistant Managers support Store Managers and Associate Managers with the overall daily management, sales, training, and operations of the store.
Essential Duties & Responsibilities
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Delivering and Impacting Business Results
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Assist in motivating staff and align daily activities to achieve business goals
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Monitor sales floor and zone coverage to drive sales and maintain customer focus
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Model and Ensure dress code compliance
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Monitor service associate breaks and shift changes
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Communicate top and bottom sellers to Store Manager
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Respond to changing demands of the business
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Conduct hourly sales reads and coach staff on exceeding sales targets
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Achieve personal sales targets Customer Focus
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Protect the customer experience in all business areas
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Focus staff on the importance of the quality of our relationships with our customers
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Ensure proper training on product knowledge for staff
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Lead by example in client capture results Operational Standards
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Ensure compliance with all policies and procedures
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Ensure daily monitoring and execution of sales and payroll goals.
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Uphold and model established best practices
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Needs to be a #1 sales leader on the floor measured by sales per hour/average sales and units per transaction
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Strict compliance and adhering to the application of policies and procedures Leadership Attributes
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Demonstrates flexibility and innovation in recognizing and reacting to changing work demands
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Effectively leverages and appropriately delegates responsibilities to staff.
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Fosters a challenging and positive team environment in which members participate, cooperate with and support each other
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Provides a clear sense of direction for service associates.
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Takes accountability for personal results Loss Prevention
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Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures
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Is knowledgeable of and follows all policies in company: Store Operations Manual and Store Audit Standards Point of Sales Manual Human Resources Manual Loss Prevention Manual and Store Audit Standards
Experience, Skills, and Knowledge
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Full Time availability including weekends and holidays
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A minimum of 2 year of retail management experience
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Excellent interpersonal skills supporting a team environment
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Excellent English communication verbal and written
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Excellent time management/project skills
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Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
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Ability to recognize and react to changing work demands
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Goal oriented: ability to stay focused on creating winning results
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Must be able to work shift standing and waking and able to lift approximately 20lbs, and to pack, unpack and move stock