HOW WILL YOU MAKE AN IMPACT?
Sales performance & customer service:
Contribute to the boutique achieving its sales targets;
Assist clients with Customer Service needs maintaining the brand’s high standards;
Support in cultivating strong client relationships, delivering outstanding client service and treatment; providing a friendly environment that includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge;
Adapt the approach according to the client’s needs and motivations;
Assist and support after-sales clients in accordance with Maison values; provide recommendations that will provide an exceptional client experience.
Stock management and merchandising:
Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock;
Actively participate in the visual merchandising of the Boutique implementing required guidelines;
Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays;
Assist in the inventory process, including but not limited to stock counting and special projects as needed;
Assist in completing price changes within the Boutique when required.
Boutique operations and cash management:
Support in sales transactions and to maintain proper cash records at the boutique’s register;
Adhere to all company policies, procedures, and practices;
Implement discounts and gratuities under the supervision of the Boutique Manager;
Comply with all safety regulations and boutique operational procedures including security.
Product knowledge & sales techniques:
Maintain an awareness of all product knowledge information;
Master the brand’s sales techniques as per training received;
Attendance to required training.