At a glanceSummarised by Seekless from the posting.
Must have3
Minimum 3 - 5 years of managing responsibility in similar industry
Good oral, written and presentation skills in the English language are essential
Good computer skills with a sound knowledge of Microsoft Office Products (Excel, Access, Word, PowerPoint)
Nice to have2
Experiences in servicing, engineering, site installation or commissioning
Experiences and/or process knowledge in application sectors such as Palm Oil, environmental, Food
Skills
Microsoft Excel
Microsoft Access
Microsoft Word
Microsoft PowerPoint
Responsibilities / Tasks
Service Sales
•
Responsible for service sales budget and gross margin achievement
•
Maintain machine installed databases.
•
Follow up on spare parts & service quotations.
•
Manage overall SLA service planning together with Team Leader and Service Support Coordinator.
•
Actively promote SLA and renewal for expiry SLA.
•
Monitor and follow up on account receivable.
•
Plan regular visits to customer site and maintain strong relationships with existing clients
•
Review customer needs and proactively add value to strengthen service package.
•
Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory.
•
Act as the primary contact for all service-related commercial activities for Separators and Decanters.
•
New machines sales support – technical support and onsite meeting.
Service Operation
•
Delivery of top service execution with ensure optimum utilization of the FSE and continuously improve service personal competency to meet customer’s requirements
•
First point of contact for service sales and service execution
•
Monitor overhaul execution and job reporting
•
Monitor and control stock level
•
Fulfilling ISO and local governance requirement
•
Evaluates field service reports and assures adequate completion, areas for correction, and selling opportunities such as service recommendations, plant retrofits and upgrades
•
Participate in the preparation of annual service departmental budget and capital appropriation.
•
Makes clear agreements with internal and external parties and ensures compliance & safety
•
Execute any new direction from superior / organization
•
To ensure workshop is fully functional and equipped with necessity (tools, machines, etc.)
•
Manage and constantly improve workshop, its assets, tools, methods of work to ensure ease of operations.
Your Profile / Qualifications
Nice to have
•
Candidates with experience in servicing, engineering, site installation or commissioning would be added advantage
•
Experiences and/or process knowledge in application sectors such as Palm Oil, environmental, Food will be added advantage
•
Minimum 3 - 5 years of managing responsibility in similar industry
•
Good oral, written and presentation skills in the English language are essential.
•
Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).
Did we spark your interest?
Then please click apply above to access our guided application process.