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Tas TghReferral Specialist - USFTGP UMSA Patient Access Cen
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Before you apply
LocationUnited States-Florida-Tampa
SeniorityEntry
Experience2+ yrs
Company size64+ people
First seenOct 30, 2026 · 6d ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or GED
2 years of customer service experience in healthcare
Knowledge of Referral and Authorization Processes
Customer Service and Communication Skills
Organizational and Time-Management Skills
Computer and Data Entry Proficiency
Problem-Solving and Investigative Skills
Attention to Detail and Accuracy
Skills
electronic health records
scheduling systems
databases
communication platforms
About the role
The Referral Specialist serves as the primary point of contact for patients and providers requesting appointments or services within USF Health. This role ensures a positive patient experience by coordinating all aspects of the referral process, including screening referrals, scheduling provider‑directed appointments, obtaining necessary authorizations, and collaborating with clinical teams to support timely and appropriate patient care. The specialist manages incoming communications, processes referral documentation, maintains accurate records, and facilitates efficient workflow across departments. Through strong customer service, organizational skills, and knowledge of healthcare processes, the Referral Specialist helps ensure seamless access to care and supports a safe, efficient, and patient‑centered environment.
Required Skills
High School Diploma or GED
Work Experience and Additional Information
2 years of customer service experience in healthcare
Technical Knowledge, Skills, and Abilities