MAIN DUTIES AND RESPONSIBILITIES
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Application Lifecycle Management
Oversee the complete lifecycle of regional applications — from planning and implementation to maintenance and decommissioning. Collaborate with the IT Enterprise Architecture team and business stakeholders to ensure solutions align with global standards while addressing regional needs. Coordinate with IT teams and external vendors to ensure operational readiness, reliability, and business value delivery.
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Regional System Architecture Oversight
Design, develop, and maintain the architecture of regional applications supporting local business capabilities. Ensure seamless integration with the global gategroup IT landscape, including alignment of data flows, interfaces, and infrastructure components.
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System Optimization and Performance
Monitor system performance and user satisfaction, identifying opportunities for optimization. Recommend and lead application enhancements, upgrades, or replacements to improve functionality, efficiency, and user experience.
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Vendor and SLA Management
Serve as the primary liaison with software vendors and service providers for regional applications. Oversee SLA adherence, ensure service quality, and support contract negotiations in collaboration with Global IT and Procurement teams.
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Budget and Financial Management
Manage the budget for regional applications, including cost planning, monitoring, and reporting. Contribute to annual IT budgeting processes by providing financial insights and forecasts related to regional software and licensing.
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User Support and Training
Ensure effective user support for regional applications by coordinating with the Service Desk and Desk-Side Support teams. Develop and maintain user documentation, knowledge base articles, and training materials. Act as the first escalation point for complex regional application issues.
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Governance, Compliance, and Alignment
Ensure that all regional applications comply with gategroup’s IT governance, cybersecurity, and data protection standards. Work closely with Business Engagement Managers (BEMs) to ensure regional application strategies align with business objectives and global IT policies.
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Project and Change Management
Lead or coordinate regional application projects, ensuring timely delivery within scope and budget. Collaborate with Business Engagement Managers to define requirements and with technical implementation teams for deployment and transition into operations. Manage change processes to ensure minimal disruption to business operations.