A successful Senior Subscription Manager consistently delivers strong renewal performance, ARR retention, and sustainable commercial outcomes by owning the end-to-end commercial lifecycle for the assigned portfolio. Curiosity, a strong learning mindset, and the willingness to build deep expertise in PTC’s products, policies, systems, customer motions, and evolving strategic programs are essential.
In a fast-paced, changing environment, the role requires energy, confidence, organization, resilience, and an outcome-focused approach while managing ambiguity, competing priorities, and time-sensitive customer or business needs.
The successful candidate diagnoses customer state early, identifies churn risk and downgrade signals, maintains a high-quality Commercial Roadmap, and provides accurate, decision-ready forecasts that improve business predictability.
Strong performance also depends on robust, trust-based relationships with customers, partners, account teams, and internal stakeholders across Sales, Customer Success, Operations, Finance, Legal, Compliance, Product, and other teams, using clear communication, sound judgment, and disciplined follow-through to progress the right commercial play.
What good looks like also means being a positive team player who shares knowledge, asks for and offers help, reinforces consistent ways of working, contributes to continuous improvement, and helps others succeed. The role exemplifies PTC values through customer focus, accountability, collaboration, integrity, inclusive behavior, openness to feedback, responsible decision-making, and a commitment to doing the right thing for customers, colleagues, and the business.