At a glanceSummarised by Seekless from the posting.
Must have6
Communicates with customers to solve billing issues while providing excellent customer service
Resolves discrepancies on shippers’ invoices
Researches billing issues
Makes adjustments as necessary
Educates customers on billing services UPS offers
Initiates contacts (cross-functional and external) to resolve billing problems
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About the company
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Responsibilities
This position communicates with customers in order to solve billing issues while providing excellent customer service. This position resolves discrepancies on shippers’ invoices, researches billing issues, makes adjustments as necessary, educates customers on billing services UPS offers, and initiates contacts (cross-functional and external) to resolve billing problems. The employee performs other tasks as necessary.
Below are some details on the role available:
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Working week Monday – Friday
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Full time 40 hours per week 8am -16.30pm
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Location – Citywest Dublin 24
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Working model – Hybrid 1 week per month on site in Citywest office & 3 weeks working from home in your Irish Location.
Hiring process
Training – is a 4 weeks classroom-based training group on site in Citywest followed by an additional 4 weeks working on site before the option of Hybrid working model . so could on site full time for the first 8 weeks)
Employee Type:
Permanent
Legal
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.