Pre-SOW technical validation Partner with Sales, Engagement, and Solutions Engineering to validate platform fit, integration complexity, data/security constraints, FDE effort, and implementation risks before strategic SOWs are finalized.
Production architecture for strategic accounts Design reference architectures for multi-channel AI agent systems across voice, chat, email, and SMS, including integrations with CCaaS, CRM, data warehouse, identity, and internal knowledge systems. Define data contracts, tool/action patterns, observability, privacy boundaries, fallback behavior, and acceptance gates.
Technical direction from POC to launch Guide FDEs through architecture decisions, edge cases, CI/CD, evals, monitoring, rollback plans, and launch readiness. You own technical direction and architecture quality; FDEs own implementation.
Reusable deployment leverage Turn each strategic deployment into reusable assets: reference architectures, integration templates, eval harnesses, implementation checklists, demo baselines, or product requirements that reduce effort for future launches.
Executive and technical customer communication Lead architecture reviews, security reviews, roadmap sessions, and technical deep dives with VP/C-level sponsors, security teams, and staff engineers. Make trade-offs clear for both executive and deeply technical audiences.
Field-to-product feedback loop Identify repeated customer needs and implementation gaps. Partner with Product and Engineering to turn field patterns into roadmap inputs, reusable platform capabilities, and core product improvements.