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Apex Group

Senior Application Support

LocationCape Town, Apex House
Typefull-time
SenioritySenior
Experience5+ yrs
DepartmentIT
Company size10,000+ people
PostedFeb 28, 2025 · 1y ago
Verified live12h ago
At a glanceSummarised by Seekless from the posting.
Must have11
5+ years' experience in IT application support, in financial sector
Experience in execution of Change and Release Management
Solid general understanding of IT (e.g. Applications landscape components and business applications)
Experience with support and operation or engineering of IT services
Experience in tools like SWIFT, FIX
Experience with enterprise reporting tools like SSRS and financial reporting applications like Abacus
Capacity to create scripting (Linux/Solaris, PowerShell)
Process design and implementation experience
Continuous improvement mindset
Ability to clearly communicate to both technical and business stakeholders
Fluent communication skills in English – both written and verbally
Nice to have6
Knowledge in Core Banking solution like Olympic Banking System
Experience with ticketing tools like Service Now
Experience in SQL / PL SQL
Experience in FTP, SFTP solutions like Globalscape
German and/or French advantageous
Experience working with Agile and DevOps methodologies would be preferable
Skills
Linux
Solaris
PowerShell
SQL
PL/SQL
FTP
SFTP
Globalscape
SSRS
Abacus
Service Now
SWIFT
FIX
Olympic Banking System
About the company
The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
Responsibilities
Senior Application Specialist
The primary responsibility of the Senior Application Specialist is to further provide all necessary assistance for maintenance, installation of software applications to support the daily business and optimize constantly the current business processes. It includes performance optimization, update installation, troubleshooting actions.including the peripheric solutions. Further development of process including the development of scripts is also part of the scope.
The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user request and issues solving activities. He must be able to understand requirements, design and document appropriate solutions and contribute to implement them if required to satisfy the users’ needs.
The successful applicant will work with international development and IT Operation and Support team for financial solution. Experience working with Agile and DevOps methodologies would be preferable.
Job Specification
• Maintenance and support of the Applications landscape including reporting
solution / interface
• Ensure adherence to change management and release management procedures
• Working closely with other team members and end users
• Contribution of releases in collaboration with development teams
• Support the development of customer centric systems and processes in
collaboration with other business teams to deliver best in class customer
experiences
• Ensure the application support included front end, middle ware and back-end
system.
• Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution
• Participate actively to testing phase for new application development,
enhancement.
Requirements
Skills Required
• A minimum of 5 or more years’ experience in the field of IT application support, in financial sector.
• A concrete experience in the execution of Change and Release Management
• A solid general understanding of IT (e.g. Applications landscape components and business applications) and experience with the support and operation or
engineering of IT services
• Knowledge in Core Banking solution like (Olympic Banking System) is advantage
• Experience in tolls like (SWIFT, FIX etc)
• Experience with enterprise reporting tools like SSRS and financial reporting
applications like Abacus.
• Experience with ticketing tools like Service Now is an advantage
• Capacity to understand / create scripting (Linux/Solaris, Power shell, …)
• Experience in SQL / PL SQL is advantageous.
• Experience in FTP, SFTP solutions like Globalscape is advantageous.
• Process design and implementation experience
• Continuous improvement mindset
• Ability to clearly communicate to both technical and business stakeholders.
• Fluent communication skills in English – both written and verbally, German
and/or French advantageous
Legal
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
More roles at Apex Group
Senior Manager, Transfer AgencySenior Account Manager – Private Equity / Private CreditSenior Fund Accountant - Open EndedSpecialist  - Fund AccountingSenior Fund Accountant
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