WHAT THIS ROLE WILL DO
• This role will be on predominantly show hours with occasional Non Show hours.
• Works directly with the GM, Ops Manager and other supervisors to perform day of show duties
• Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades
• Work through and correct guest concerns and complaints regarding security and customer service-related situations
• Lead staff, ongoing staff training, staff positioning, ensuring that all staff members are well-informed on event specific details and managing breaks.
• Follow up with Security and Guest Services teams to ensure that service standards are met
• Perform opening/running/closing duties according to Live Nation policy
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
• Maintain security checklists and inventory in coordination with Ops Manager.
• Turn in all lost and found articles to Box Office
• Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
• Participate in all pre-shift meetings prior to start of shift
• Communicate to M.O.D. any issues that guests or team members may have
• Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
• Responsible for completing incident reports and collecting witness statements
• Complete all ejection logs and incident reports and return to GM when applicable
• Required to work Special Events that are scheduled throughout the venue
• Other tasks as assigned