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Cross Border Talents

Team Leader - French - POR2

LocationLisbon, Lisbon, Portugal
Work modehybrid
Typefull-time
DepartmentBPO_POR2
Company size1,001–5,000 people
First seen1w ago
Last seen3d ago
About the company
Our goal is to ensure optimal operational management by implementing and adhering to established procedures and rules. This includes applying first-level controls while consistently aiming for partner and client satisfaction within a mindset of continuous improvement.
Your Future Mission Within the Team
Responsibilities
•
Contribute to deploying the global strategy set by upper management within your team.
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Help foster a respectful and dignified work environment for all team members.
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Ensure operational oversight of activity performance and productivity.
•
Oversee human resource management in coordination with the HR department.
Requirements
Your Strengths as the New Team Leader
•
Fluent/native level of spoken and written French.
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Knowledge of activity management (performance tracking) and assignment tools/applications used by the team.
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Strong organizational skills, collaborative working approach, responsiveness, and adaptability to change.
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Ability to support and guide team members in skill development with a pedagogical approach.
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Knowledge of the insurance market and its main players, clients, and activities (if you don’t have this knowledge yet, don’t worry — you’ll learn with us).
Benefits
What We Offer
In addition to your salary, you’ll benefit from:
•
Meal allowance
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Transport allowance
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Child allowance
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Private health insurance covering spouse and dependents, life insurance, and travel insurance
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Hybrid work model – a balance between in-office days to enhance engagement, creativity, and human connection, and work-from-home days for employee flexibility
•
Continuous development opportunities and career advancement at both local and global levels
•
And much more…
More roles at Cross Border Talents
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