Customer Experience Specialist with Dutch - Hybrid (m/f/d)
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Before you apply
LocationBucuresti, Bucuresti, Romania
Work modehybrid
Typefull-time
SeniorityMid
Experience1+ yrs
DepartmentCustomer Experience
Company size10,000+ people
First seenOct 17, 2026 · 2w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Minimum 1-year experience in Customer Support
English – advanced level
Minimum college graduate. Bachelor's degree preferred
Dutch Language level C1 preferable
Salesforce knowledge is nice to have but not mandatory
Detailed oriented
Very good communication skills
Good organizer
Teamwork
Multitasking
Good reporting skills
Customer oriented
Skills
Salesforce
Benefits
Vacation days
Meal vouchers
Medical insurance
Customer Experience Specialist with Dutch - Hybrid (m/f/d)
Job Description
Dispatch Specialist II with Dutch
Bucharest, Romania
About the company
When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.
By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Make the Best You.
Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.
Honeywell offers employees the opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
Join us and Make an Impact.
We are currently seeking a Dispatch Specialist II with Dutch to join our HBT HBS Global Dispatch team in our Bucharest office. Reporting to the Dispatch Team Leader, your main responsibility will be acting as first point of contact for customers and field service professionals’ issues, being an interface between them and the rest of the departments.
We have an opportunity for a Dispatch Specialist II with Dutch to join us at Honeywell in Bucharest, RO. In this position you will handle L1 internal and external customer related issues and concerns using published documentation and knowledge base. Works with L2 tech support or Field Technician to gather further detail, research issues, seek resolutions and deliver a solution to the customer.
This is a hybrid role, 3 + 2 days model.
Key Responsibilities:
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Call taking (external & internal customers)
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Email handling (external & internal customer)
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Case – Work Order – Service Appointment creation in Salesforce, depending on the issues specificity, after checking contract details and entitlements
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Service Appointment dispatch & re-scheduling for Field Service Professionals
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Field Service Professionals schedule monitoring (acceptance expiration, overlaps, rejected Service Appointments)
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Standard Operating Procedure creation & update
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Customer Portal Cases monitoring
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Monitoring of Field Service Professionals generated cases
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Work Order management
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Supports all local or global initiatives, making sure proper actions are taken as instructed
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Runs reports for customers and local administrative teams and takes needed actions
Key Experience & Capabilities:
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Minimum college graduate. Bachelor’s degree preferred
•
Minimum 1-year experience in Customer Support
•
Dutch Language level C1 preferable
•
English – advanced level
•
Another language (or several others) depending on the countries they interact with
Preferred:
•
Salesforce knowledge is nice to have but not mandatory
•
Detailed oriented, very good communication skills, good organizer, teamwork, multitasking, good reporting skills, customer oriented
We offer:
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Competitive salary regularly based on your performance
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Enjoy 25 vacation days per year, plus extra days off for life’s special events
•
Meal vouchers
•
Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
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Medical Insurance Plan paid by the company
Qualifications
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Required Skills
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Listening Skills
•
Problem Solving Techniques
•
Written and Verbal Communication
Job Info
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Job Identification: 158286
•
Job Category: Customer Experience
•
Posting Date: 09/22/2026, 06:46 AM
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Job Schedule: Full time
•
Locations: 3 George Constantinescu, Bucharest, B, 020339, RO (Hybrid)
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Hire Eligibility: Internal and External
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Relocation Package: None