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Trinity Health

Referral Representative

Salary$18 – $26/hr
LocationNESF - 95 Woodland Street
Work modeon-site
Typefull-time
SeniorityEntry
Experience3+ yrs
Company size10,000+ people
PostedOct 8, 2026 · 4d ago
Verified live5h ago
At a glanceSummarised by Seekless from the posting.
Must have5
High Diploma or equivalent
Proficiency with all Microsoft products (Word, Excel, PowerPoint and Outlook) required
Excellent organizational skills and ability to multi-task
Excellent oral and written communication skills
Ability to evaluate and manage multiple priorities and demonstrate follow-through
Nice to have5
Minimum of three (3) years' experience in healthcare preferred
Experience within a medical office or billing department preferred
Medical terminology preferred
Knowledge of patient billing preferred
EPIC experience preferred
Skills
Microsoft Word
Microsoft Excel
Microsoft Power Point
Microsoft Outlook
EPIC
Benefits
Medical insurance
Dental insurance
Prescription drug coverage
Vision insurance
Retirement savings plan
Paid time off
Tuition reimbursement
Life insurance
Accidental death and dismemberment insurance
Wellness program
Employment Type:
Full time
Shift:
Day Shift
Description:
Position Purpose:
Working under the direction of the Referrals Supervisor, this position is responsible providing a variety of support services which are essential to the efficient operation of the organization’s referral process. Works closely with the clinical department staff as well customer service staff in the offices.
What you will do:
•
Process and maintain the electronic Epic Referrals Workqueue prescreening for completeness of information, urgency, and other designated criteria
•
Completes pre-authorization workflows as required. Contact insurance companies to ensure prior approval requirements are met.
•
Reviews and updates patient registration for membership eligibility and PCP selection.
•
Enters referrals into the system per Trinity Health Of NE MGPS per protocols and provides feedback to ordering provider as needed.
•
Informs maintenance analyst/ resource library of payor, benefit specific information and provider contact information updates accordingly
•
Answers incoming phone calls as required to assist all internal and external customers by offering guidance and support for referral related questions, process and problems.
•
Other duties as assigned by Manager and Supervisor
Minimum Qualifications:
•
High Diploma or equivalent
•
Minimum of three (3) years’ experience in healthcare preferred. Experience within a medical office or billing department preferred. Medical terminology preferred. Knowledge of patient billing preferred.
•
Proficiency with all Microsoft products (Word, Excel, Power Point and Outlook) required. EPIC experience preferred.
•
Excellent organizational skills and ability to multi-task. Excellent oral and written communication skills. Ability to evaluate and manage multiple priorities and demonstrate follow-through.
Compensation and Benefits
At Trinity Health Of New England, we understand that the success of our organization is directly related to our hardworking, compassionate, and dedicated colleagues who contribute their time and skills to help transform healthcare. That’s why we’ve compiled a competitive, comprehensive compensation and benefits package that offers our colleagues protection and peace of mind, both at home and at work.
Pay Range: $18.05 - $25.60
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Our comprehensive benefits package includes:
· Medical, Dental, Prescription Drug and Vision Coverage
· Retirement Savings Program with Employer Match
· Time Off - may include Paid Time Off, Vacation, Sick Time, and Holidays
· Tuition Reimbursement and Professional Development Opportunities
· Basic and Supplemental Life and AD&D Insurance
· Well-being Initiative
· Career Growth and Advancement Opportunities within Trinity Health
Position Highlights and Benefits:
•
40 hours, Day shift
•
Great benefits effective day 1!
•
Competitive pay!
•
Growth Opportunities!
•
Inclusive Culture!
About the company
We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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