LocationKenosha, WI; Pleasant Prairie, WI; Milwaukee, WI; Gurnee, IL; Waukegan, IL
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentCustomer Service
Company size10,000+ people
First seenOct 7, 2026 · 4d ago
Verified live1d ago
Illinois law requires most employers to post a pay range.
At a glanceSummarised by Seekless from the posting.
Must have8
Bachelor's degree
2+ years of experience in data analysis or business intelligence
Advanced Microsoft Excel experience
Advanced SQL experience
Advanced Power BI experience
Excellent communication skills
Excellent analytical skills
Excellent organizational skills
Nice to have1
Robotic Process Automation (RPA) experience
Eligibility2
Uline does not participate in the H-1B lottery
All new hires must complete a pre-employment hair follicle drug screening
Skills
SQL
Microsoft Excel
Power BI
Robotic Process Automation (RPA)
Benefits
Health insurance
401(k)
Paid holidays
Paid time off
Tuition assistance
Operations Analyst - Customer Service
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
About the role
Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department, you’ll turn our contact center data into actionable insights that improve operations and ensure legendary service across our growing North American company.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
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Analyze contact center performance data and deliver insights that inform business strategy.
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Drive improvements that enhance customer service operations, efficiency and processes.
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Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.
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Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.
Minimum Requirements
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Bachelor’s degree.
•
2+ years of experience in data analysis or business intelligence.
•
Advanced Microsoft Excel, SQL and Power BI experience.
•
Excellent communication, analytical and organizational skills.
•
Robotic Process automation (RPA) a plus.
•
Uline does not participate in the H-1B lottery.
Benefits
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Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
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Multiple bonus programs.
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Paid holidays and generous paid time off.
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Tuition Assistance Program that covers professional continuing education.
Employee Perks
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Café featuring affordable daily meal options from local restaurants.
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On-site fitness center and beautifully maintained walking paths.
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Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
Legal
EEO/AA Employer/Vet/Disabled
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(#IN-PPCS)
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!