Meets customers’ analytic needs by designing, testing, and implementing high-value Business Intelligence solutions. Uses industry standard reporting tools to generate basic reports as requested. Uses the latest Business Intelligence development tools, methods, and technologies to implement high performance, analytic solutions. Facilitates communication and problem resolution with physicians & staff in both inpatient and outpatient settings. Collaborates with team members to learn business processes and capture requirements relative to proposed solutions. Documents each step of development to ensure adequate communication within the team and customers. Actively provides prompt responses to customer problems and inquiries. Makes the customer’s experience the first priority in all operations. Resolves Information Technology Service Management (ITSM) incidents and requests independently within Service Level Agreements (SLA) timelines. Takes ownership and resolves incidents and requests with minimal dependence on other team members. Uses diplomacy to handle conflict with peers, without allowing personal feelings to influence or impact the outcome negatively. Respects, shares and cooperates with fellow teammates and acts with Integrity. Follows all department procedures (Weekly Status Reports, Customer Delivery, Customer Communications, Request Creation, etc.). Has a healthy work ethic, by taking ownership for work assigned, finding solutions, and overcoming obstacles. Is accountable, and has a responsible attitude, works with a sense of urgency, and is relentless in the pursuit of excellence. Takes pride in a job well done, checking for completeness and accuracy. Models the Parkland ICARE values (Integrity, Collaboration, Compassion, Accountability, Respect, and Equity) in day-to-day activities.