Title: Group Account Supervisors
Department: Account Services
Your Role: Group Account Supervisors (GAS) are responsible for overseeing complex Brand(s) with multiple workstreams. Ability to lead complex initiatives (strategic and executional) seamlessly with a mix of support and independence.
What You will Do:
· Lead complex initiatives on large brands or multiple mid-size brands, including strategic and tactical initiatives
· Ensure pull through of Brand strategy on tactics and initiatives
· Be a teacher and mentor to junior staff and direct reports
· Work with your manager to “set the tone for the team”
· Run projects and initiatives end to end while supervising junior staff
· Manage your teams SOW from creation, through completion.
· Work with Project Management to ensure budget changes are communicated as appropriate to agency management and appropriate team members
· When appropriate, work to optimize established agency account procedures, including account files, approval process and status reports and ensure team members follow them.
· Learn to identify and act on organic growth opportunities.
· Develop and sell recommendations to client(s) with cross functional team members and manager
· Monitor client business to identify opportunities for agency growth.
· Ensure a high level of client satisfaction, by proactively identifying, escalating client issues and opportunities
· Develop deep product knowledge base (i.e., understanding of product indications, market research, marketing plans, and competitive knowledge)
· Monitor brand and projects in progress to ensure on-track project timing, actively communicate any challenges and work with team to identify solutions