Director, Content Operations - AgencyG
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Before you apply
LocationUnited Kingdom - Uxbridge
Work modeon-site
Typefull-time
SeniorityDirector
DepartmentMarketing Operations
Company size10,000+ people
PostedOct 23, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Senior operational leader role
Translate enterprise strategy and governance into disciplined execution
Ensure operating practices are streamlined, repeatable, measurable, scalable, and easy for internal partners to navigate
Work across global, regional, and local stakeholders
Build an agency-quality partner experience
Improve delivery performance, operational visibility, and adoption of fit-for-purpose technology and AI
Serve as critical bridge between strategic direction and execution
Bring structure, pace, accountability, and continuous improvement to global content ecosystem
Lead day-to-day operations for global marketing content operation and Agency G
Lead intake, prioritization, capacity planning, resource coordination, delivery tracking, issue resolution, and stakeholder communications
Translate strategic direction and governance into practical workflows, standards, roles, decision rights, and implementation plans
Create effective operational connections among brand teams, global and local markets, creative and production partners, technology teams, procurement, legal, regulatory, and other enabling functions
Ensure teams, processes, platforms, and partners are prepared to accept and deliver work consistently across channels, brands, and geographies
Help shape and continuously improve Agency G's end-to-end operating model
Understand end-to-end campaign content process and coordinate integrated timelines, dependencies, approvals, and cross-functional workstreams
Ensure operating practices reflect requirements of a highly regulated environment
Establish responsive, transparent, and solutions-oriented experience for internal partners
Define and manage service levels, turnaround times, quality standards, escalation paths, and feedback loops
Support onboarding and adoption across United States and international markets
Standardize workflows, playbooks, templates, handoffs, and controls
Operationalize approved governance frameworks and ensure teams follow clear processes
Identify bottlenecks, root causes, and opportunities to simplify work
Maintain practical playbooks, how-to guidance, training, communications, and change stories
Serve as key marketing operations stakeholder identifying use cases, providing business requirements, and overseeing AI and automation application
Represent marketing and Agency G needs in evaluation and selection of MRM, content, workflow, and related technology
Partner with technology and product owners to embed approved capabilities into day-to-day workflows
Establish and maintain dashboards for demand, capacity, cycle time, quality, service levels, utilization, adoption, content reuse, partner satisfaction, and value delivery
Lead regular operating reviews and contribute to monthly and quarterly business reviews
Maintain clear escalation routes, resolve cross-functional issues, and ensure actions and decisions are documented and closed
Use operational insights to inform resource choices, process improvements, service evolution, and investment recommendations
Oversee day-to-day delivery across internal teams and external partners
Lead through influence across a matrixed global organization
Provide clear direction, coaching, and accountability to operational teams and agency partners
Partner with finance, procurement, and legal on budgets, purchase orders, invoicing, contracts, renewals, and change controls
Foster a collaborative, inclusive, improvement-oriented culture
Proactively identify, plan, and enable opportunities to move work through Agency G
Identify opportunities for approved AI and automation capabilities to streamline work
Skills
AI
MRM
workflow technology
About the company
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
The Director, Global Marketing Operations is a senior operational leader responsible for helping shape and run the day-to-day operations of Agency G, Gilead’s in-house agency (Formerly known as Content Production Center) The role translates enterprise strategy and governance into disciplined execution, ensuring that operating practices are streamlined, repeatable, measurable, scalable, and easy for internal partners to navigate.
Working across global, regional, and local stakeholders, this leader will build an agency-quality partner experience while improving delivery performance, operational visibility, and adoption of fit-for-purpose technology and AI. The Director will serve as a critical bridge between strategic direction and execution, bringing structure, pace, accountability, and continuous improvement to the global content ecosystem.
Key Responsibilities
Global Operations Leadership
· Day-to-day operations: Lead the operating rhythm for the global marketing content operation and Agency G, including intake, prioritization, capacity planning, resource coordination, delivery tracking, issue resolution, and stakeholder communications.
· Strategy-to-execution: Translate the strategic direction and governance established by Global Marketing Operations leadership into practical workflows, standards, roles, decision rights, and implementation plans.
· Cross-functional interlock: Create effective operational connections among brand teams, global and local markets, creative and production partners, technology teams, procurement, legal, regulatory, and other enabling functions.
· Operational readiness: Ensure teams, processes, platforms, and partners are prepared to accept and deliver work consistently across channels, brands, and geographies.
Agency G Operating Model and Partner Experience
· Agency operations: Help shape and continuously improve Agency G’s end-to-end operating model, from campaign planning, demand intake, and briefing through content creation, production, review, approval, delivery, reuse, and performance learning.
· Campaign content orchestration: Understand the end-to-end campaign content process and coordinate integrated timelines, dependencies, approvals, and cross-functional workstreams across brands, channels, markets, agencies, and enabling functions.
· Regulated content execution: Ensure operating practices reflect the requirements of a highly regulated environment, including appropriate review and approval pathways, documentation, controls, and coordination with legal, medical, and regulatory partners.
· In-house agency growth: Proactively identify, plan, and enable opportunities to move an increasing share of appropriate work through Agency G while protecting quality, compliance, strategic fit, and partner experience.
· Partner experience: Establish a responsive, transparent, and solutions-oriented experience for internal partners, with clear service offerings, engagement pathways, ownership, and expectations.
· Service management: Define and manage service levels, turnaround times, quality standards, escalation paths, and feedback loops that strengthen trust and accountability.
· Global and local activation: Support onboarding and adoption across the United States and international markets while enabling appropriate local flexibility within global standards.
Process Excellence, Governance, and Scale
· Repeatable ways of working: Standardize workflows, playbooks, templates, handoffs, and controls to reduce unnecessary variation and execution friction.
· Governance in practice: Operationalize approved governance frameworks and ensure teams follow clear processes for prioritization, content stewardship, compliance, and decision-making.
· Continuous improvement: Identify bottlenecks, root causes, and opportunities to simplify work; lead improvements that increase speed, quality, scalability, and ease of engagement.
· Knowledge and change enablement: Maintain practical playbooks, how-to guidance, training, communications, and change stories that make new ways of working understandable and adoptable.
AI, Automation, and Marketing Technology Enablement
· Business input and oversight: Serve as a key marketing operations stakeholder who identifies use cases, provides business requirements, and oversees the responsible application of AI and automation. The role is not accountable for creating the underlying tools.
· Marketing needs and tool selection: Represent marketing and Agency G needs in the evaluation and selection of marketing resource management (MRM), content, workflow, and related technology, helping ensure solutions support practical business processes and partner needs.
· Adoption and value realization: Partner with technology and product owners to embed approved capabilities into day-to-day workflows, with appropriate human oversight, compliance, governance, change enablement, and measurement.
· Operational improvement: Identify opportunities for approved AI and automation capabilities to streamline repetitive work, improve routing and planning, support quality checks, increase visibility, and enable better operational decisions.
Performance Management and Operational Cadence
· Operational metrics: Establish and maintain dashboards for demand, capacity, cycle time, quality, service levels, utilization, adoption, content reuse, partner satisfaction, and value delivery.
· Business reviews: Lead regular operating reviews and contribute to monthly and quarterly business reviews, surfacing performance, risks, decisions, and improvement priorities.
· Risk and escalation management: Maintain clear escalation routes, resolve cross-functional issues, and ensure actions and decisions are documented and closed.
· Data-driven management: Use operational insights to inform resource choices, process improvements, service evolution, and investment recommendations.
Partner, Vendor, and Team Leadership
· Partner and vendor performance: Oversee day-to-day delivery across internal teams and external partners, including adherence to scope, quality, service levels, schedules, and commercial expectations.
· Integrated team leadership: Lead through influence across a matrixed global organization and provide clear direction, coaching, and accountability to operational teams and agency partners.
· Commercial stewardship: Partner with finance, procurement, and legal on budgets, purchase orders, invoicing, contracts, renewals, and change controls as appropriate to the role.
· Culture and capability: Foster a collaborative, inclusive, improvement-oriented culture that combines operational discipline with creative problem-solving and strong service.
Equal Employment Opportunity (EEO)
It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively “Gilead” or the “Company”) to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.
For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.