Operations & Service Delivery:
Own day-to-day facility operations across multiple sites — housekeeping, pantry, electro-mechanical and technical services, helpdesk, front desk, mailroom, parking and event support.
Own asset lifecycle management, preventive and predictive maintenance, AMC governance, facility condition audits and uptime of critical infrastructure.
Manage employee transport operations across shifts — routing efficiency, on-time performance, cost per trip, vehicle compliance and employee safety (including night-shift safety protocols).
Own cafeteria and food services operations — vendor performance, hygiene and food safety audits, menu governance, pricing and employee feedback loops.
Run the IFM partner relationship operationally: daily/weekly reviews, SLA tracking, manpower governance, escalation resolution and performance improvement plans.
Execute contract labour compliance in close collaboration with Legal and HR and ensure regular compliance sign-off/ certification.
Own SEZ compliance operations: asset movement in/out, gate passes, documentation and interface with SEZ authorities and the Customs/Development Commissioner office.
Own the employee ID card lifecycle — issuance, replacement, access control mapping, deactivation on exit and periodic access audits.
Maintain building and statutory compliance documentation across sites; prepare the function for internal, client and regulatory audits and drive closure of findings.
Execute EHS/WHS programmes — risk assessments, safety committees, mock drills, incident investigation, first-aid and medical services, and safety training.
Projects – Renovations & Buildouts:
Deliver renovations, refurbishments and new floor buildouts end-to-end — design coordination, BOQ, tendering, contractor management, schedule, quality, snagging and handover.
Manage project budgets and capitalisation, ensuring delivery on time, within cost and with minimal disruption to live operations.
Coordinate with IT, Security, HR and business teams for seamless site readiness, migrations and go-lives.
Financial & Vendor Management:
Build and control the site-level OpEx budget; track spend, accruals, PO/invoice hygiene and variance reporting.
Identify and execute cost optimisation initiatives in energy, manpower deployment, transport routing, consumables and AMC rationalisation.
Support sourcing events with scope definition, technical evaluation, SLA design and vendor transitions.
Reporting, Technology & Team:
Own the monthly management reporting pack — SLA compliance, incidents, spend, utilisation, satisfaction scores and open actions.
Drive adoption and data quality across workplace systems (CAFM/FM tools, helpdesk, transport, cafeteria, visitor and gate pass platforms) and build leadership dashboards.
Lead and develop site facility managers and regional teams; ensure coverage, shift readiness and capability building.
Fill-in/ backup for the Head of Workplace Services in leadership forums, site governance reviews and client/audit interactions.