At Cochlear, we help people hear and be heard. As a Customer Service Coordinator, you will play a critical role in delivering an exceptional customer experience across the Russia Region and STAN countries by supporting distributors, professional customers, and internal stakeholders throughout the order-to-cash process.
Working closely with Sales, Logistics, Finance, Regulatory Affairs, and Marketing teams, you will coordinate customer orders, resolve enquiries, support service and repair activities, and help ensure the efficient delivery of products and services.
The role also provides operational support to sales, regulatory, and marketing activities in the region. This may include preparing metrics and reports, providing required documentation, supporting demo material availability, and assisting with related administrative tasks.
You will also identify customer needs, share insights with relevant teams, and support improvement initiatives that enhance the overall customer experience.