As a Customer Success Specialist at Creem, you’ll be the human on the other side of the screen when developers, founders and finance teams trust us with their money movement. This role is for someone who treats customer outcomes as a craft, not a ticket queue.
You’ll own the day-to-day relationship with merchants from the moment they apply: answering their questions, getting on calls to understand their business, and making sure the right people internally hear what they need. Onboarding reviews and verification checks are part of the job, but the relationship is the core of it. You’re the first source of empathy when a merchant is stuck, and the person who makes sure their voice carries inside Creem.
Beyond reactive support, you’ll shape how we approach merchant operations as we scale. You’ll spot recurring patterns, flag gaps in our processes, and translate what merchants actually need into structured feedback that drives product and policy decisions. What you hear from merchants, and what you do with it, directly influences how Creem grows.
This is not a script-reading job. You’ll own the connection between our merchants and our ops and engineering teams. What you spot in the inbox or hear on a call becomes a fix, a policy change or a product decision — often within days, not quarters. When something needs risk, compliance or engineering, you make sure it lands with the right team and gets closed out.