Technical Support Specialist
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Before you apply
LocationCuritiba, State of Paraná, Brazil
Work modehybrid
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentBR
Company size19+ people
PostedMar 19, 2026 · 7mo ago
Verified live2d ago
May no longer be actively hiring
Posted by the company on Mar 19, 202680% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Minimum 2 years in technical support for e-commerce SaaS or ERP platforms or working at the e-commerce ecosystem
Experience with API e-commerce platforms troubleshooting and JSON logs analysis using Kibana or similar tools
Fast learner with a natural ability to master new digital tools and technologies
High level of accuracy and strong attention to detail
Proactive approach to continuous learning and professional development
Excellent interpersonal and communication skills (both internal and client-facing)
Highly organized and self-disciplined in a fully remote environment
English proficiency (minimum B2) for effective collaboration with global teams
Postman usage to debug errors and assist in problem-solving
Skills
Kibana
Postman
JSON
API
Benefits
Flexible benefit card
About the company
At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations.
Our international team, spanning from Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders!
However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.
If you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.
Requirements
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Experience: Minimum 2 years in technical support for e-commerce SaaS or ERP platforms or working at the e-commerce ecosystem.
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Technical Troubleshooting: Experience with API e-commerce platforms troubleshooting and JSON logs analysis using Kibana or similar tools.
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Technical Agility: Fast learner with a natural ability to master new digital tools and technologies.
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Nice-to-have: Postman usage to debug errors and assist in problem-solving.
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Precision: High level of accuracy and strong attention to detail.
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Growth Mindset: Proactive approach to continuous learning and professional development.
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Communication: Excellent interpersonal and communication skills (both internal and client-facing).
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Remote Work Mastery: Highly organized and self-disciplined in a fully remote environment.
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Language: English proficiency (minimum B2) for effective collaboration with global teams.
Key Tasks
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Technical Support: Acting as the first point of contact (1st line) for customer troubleshooting.
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Customer Success: Ensuring high satisfaction levels by guiding users through our product’s features and services.
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Reporting: Full ownership of technical documentation and reporting processes.
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Problem Solving: Diagnosing and resolving user-reported issues efficiently.
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Cross-team Collaboration: Working closely with technical teams to escalate and fix complex bugs.
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Content Creation: Developing and updating the global Knowledge Base and technical blog.
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Client Engagement: Conducting remote meetings and representing the company at key e-commerce industry events.
Benefits
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own product - we decide how we want to develop
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joining an organization in a phase of rapid growth
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a lot of independence
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long-term cooperation
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Caju - Flexible benefit card
Work model
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Hybrid Schedule: 3 days per week at our Curitiba office. Note: This position is open exclusively to local residents of Curitiba.