Run technical discovery. After Sales qualifies an opportunity, lead discovery with the customer to deeply understand their pain points and translate them into concrete user stories and requirements.
Map pain to solution. Determine how our existing solutions — with light, well-scoped customization — can solve the customer’s problem. Know our architecture cold: what’s flexible and easy to customize, and what’s hard or off-limits.
Build and own solutions. Write code on top of our infrastructure to deliver the solution. Own it end to end, from design through deployment and handoff.
Close the deal. Partner with Sales to drive opportunities to close. Your technical credibility and clear articulation of value are what get the deal across the line.
Communicate timelines clearly — to customers and internally. Set expectations honestly and keep all sides aligned.
Feed the roadmap. When an opportunity requires net-new infrastructure or capabilities, work with the Head of Product, Head of Engineering Management, and DevOps to scope it and determine how (and whether) it fits the roadmap.
Work directly with school leaders — principals, superintendents, and administrators — building trust and translating between their world and ours.