• Review customs documentation, including invoices, bills of lading, packing lists, and import/export permits
• Sending Arrival notice to Customer and follow up to receive customer decision whether to clear customs themselves or authorize FedEx to clear customs
• Sending Freight charge notice to Customer
• Communicate and collaborate with customers, freight forwarders, and government agencies to gather necessary information, resolve inquiries, and address customs-related issues
• Liaise with all regulatory bodies to facilitate the customs clearance process and resolve any issues that may arise
• Stay up-to-date with changes in customs regulations, trade agreements, and tariff structures to ensure compliance and provide accurate advice to customers
• Ensure accurate and timely submission of customs declarations and maintain proper documentation in compliance with organization policies and regulatory requirements
• Collaborate closely with internal stakeholders, including operations, customer service, and sales teams, to ensure smooth and timely customs clearance processes
• Provide exceptional customer service by proactively addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
• Work in rotating shifts, 44 hours per week, depending on business requirements. Working location: Nội Bài - Hà Nội