Oversee day-to-day operations of the client site, ensuring smooth workflow and adherence to standard operating procedures.
Lead a team of carwash and detailing technicians, providing guidance, training, and support to ensure they deliver outstanding results.
Monitor and maintain inventory levels of cleaning supplies, equipment, and detailing products, ensuring a well-stocked and efficient operation.
Conduct regular quality checks to ensure that all vehicles undergo thorough and meticulous cleaning and detailing, meeting or exceeding client expectations.
Implement and enforce safety protocols to create a secure work environment.
Collaborate with the manager to develop and implement strategies to enhance client satisfaction, increase revenue, and improve operational efficiency.
Handle client inquiries, concerns, and complaints in a prompt and professional manner, striving to achieve optimal resolution and client retention.
Maintain accurate records of daily operations, tracking sheets, employee attendance, and performance evaluations.