Customer Service Representative
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Before you apply
LocationEl Paso, Texas, United States
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentContact & Ops Centers
Company size201–500 people
PostedAug 24, 2026 · 2mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
3+ experience in a call center
High school diploma or equivalent is required
Proven ability to multitask simultaneously communicating and inputting data
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs
Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
Experience in handling sensitive information
Ability to pass a government security background check
Skills
telephony systems
CRMs
Microsoft 365
Microsoft Word
About the role
TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.
Responsibilities
Duties:
•
Answer and track incoming calls
•
Prepare and submit accurate, detailed reports in government systems
•
Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees.
•
Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information.
•
Accurately record all details in accordance with procedures
•
Conduct database and open-source research
•
Route and escalate calls appropriately
•
Other duties, as assigned
Requirements
•
3 +experience in a call center
•
High school diploma or equivalent is required
•
Proven ability to multitask simultaneously communicating and inputting data
•
Strong written and verbal communication skills
•
Proficiency with telephony systems, CRMs
•
Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
•
Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
•
Experience in handling sensitive information
•
Ability to pass a government security background check
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