Massachusetts law requires most employers to post a pay range.
At a glanceSummarised by Seekless from the posting.
Must have4
High school diploma
Proficient in issue resolution
Excellent organizational, decision-making, and communication skills
Strong working knowledge of the security industry
Benefits
Paid time off
401(k) matching
Health insurance
Dental insurance
Vision insurance
Life insurance
Tuition reimbursement
THE POSITION IN A NUTSHELL
Sciens Building Solutions seeks a Central Station Operator who is responsible for monitoring and responding to fire and burglar alarms, as well as handling various communication and data entry tasks. This role is crucial for ensuring the safety and security of our clients by monitoring alarm systems and coordinating with emergency services.
WHAT YOU’LL BE DOING (and doing well!)
•
Monitor fire and burglar alarm panels from a centralized office environment to detect and respond promptly to any alerts or issues.
•
Notify the appropriate municipal dispatch, such as police, fire departments, or medical services, in response to alarms.
•
Contact customers regarding signals received, including trouble alerts, alarms, and other notifications, ensuring prompt and clear communication.
•
Handle incoming calls from customers and aid or route calls as necessary.
•
Monitor remote monitoring services and follow protocol for alarm triggers, including notifying designated contacts.
•
Input and manage data related to alarms, customer accounts, and other relevant information.
WHAT WE LIKE ABOUT YOU
•
High school diploma
•
Proficient in issue resolution.
•
Excellent organizational, decision-making, and communication skills.
•
Strong working knowledge of the security industry.