Find jobs
Pricing
Free Resume Checker
Blog
Sign in
Sign up
FIND JOBSPRICINGFREE RESUME CHECKERBLOGSIGN INSIGN UP
Sonic Healthcare USA

Problem Resolution Specialist- MLT Preferred

LocationHouston, TX
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentLaboratory Operations
Company size10,000+ people
PostedSep 18, 2026 · 3w ago
Verified live13h ago
At a glanceSummarised by Seekless from the posting.
Must have5
High School Diploma or equivalent
Previous phlebotomy training or experience
Excellent communication skills
Ability to work in a fast-paced environment
Basic computer and data entry skills
Nice to have3
2+ years of laboratory training or experience in specimen collection and processing
Certification from the American Society of Phlebotomy Technicians
Associate's degree in laboratory science or medical laboratory technology from an accredited institution
Eligibility1
Routine access to Protected Health Information; maintain confidentiality and abide by privacy/security standards
Skills
Laboratory Information System (LIS)
data entry
Benefits
Paid time off
Paid holidays
Medical insurance
Dental insurance
Vision insurance
Retirement 401(k)
Free lab services
Job Functions, Duties, Responsibilities and Position Qualifications:
We’re not just a workplace - we’re a Great Place to Work certified employer!
Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
About the role
You’ve got a passion for providing problem solving support on issues such as sample integrity, volume, test clarification, patient name discrepancies and/or questionable results . You’re personable, professional, and a strong resource for specimen and testing information to both clients and CPL locations. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.
Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.
This opportunity is-
Location: Houston, Texas
Status: Full-time Days: Monday-Friday Hours: 8am-5pm Benefit Eligible
In this role, you will:
•
Provide exceptional patient care and customer-focused service.
•
Utilize technical skills and abilities to accurately resolve issues for basic customer related issues.
•
Must be familiar with the appropriate protocol for ordering, tracking, crediting, noting out and canceling tests in the Laboratory Information System (LIS).
•
Provide a link between the technical sections of CPL and customer service and/or CPL remote locations following laboratory procedures in resolving problems.
•
Must be familiar with test requesting, labeling, specimen storage and retrieval, how to track all specimens received for testing.
•
Provide specimen requirements, reference ranges and information on specimen stability.
•
Receive and initiates communication from/to customer service/CPL remote locations to discuss resolution of problems.
•
Correctly identify proper tubes, containers, transport media and storage temperature for each test type.
•
Determines specimen acceptability, consulting specimen requirements in the Laboratory Information System.
•
Communicate with laboratory staff and customer service to ensure quality patient care.
•
Ensure proper specimen processing, labeling, and test ordering.
•
Champion safety, compliance, and quality control.
All you need is:
•
High School Diploma or equivalent
•
Previous phlebotomy training or experience
•
Excellent communication skills
•
Ability to work in a fast-paced environment
•
Basic computer and data entry skills
Bonus points if you’ve got:
•
2+ years of laboratory training or experience in specimen collection and processing
•
Certification from the American Society of Phlebotomy Technicians
•
Associate’s degree in laboratory science or medical laboratory technology from an accredited institution
We’ll give you:
•
Appreciation for your work
•
A feeling of satisfaction that you’ve helped people
•
Opportunity to grow in your profession
•
Free lab services for you and your eligible dependents
•
Work-life balance, including Paid Time Off and Paid Holidays
•
Competitive benefits including medical, dental, and vision insurance
•
Help saving for retirement, with a 401(k) that includes a generous company match
•
A sense of belonging – we are a community!
We also want you to know:
This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.
Scheduled Weekly Hours:
40
Work Shift:
Job Category:
Laboratory Operations
Company:
Clinical Pathology Laboratories, Inc.
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
More roles at Sonic Healthcare USA
Lab Assistant - Hospital ProcessorLab Assistant - Third Shift - 18% DifferentialPhlebotomist (PRN)PhlebotomistLab Assistant - Third Shift - 18% Differential (PRN)
Seekless
Seek less: one search across companies' own career pages, instead of a dozen job boards.
Product
Find jobsCompaniesPricingFree Resume Checker
Company
AboutBlog
Legal
PrivacyTermsCookies
© 2026 SEEKLESS. ALL RIGHTS RESERVED.BUILT WITH CARE