Senior Manager, Medical Device Quality/Product Complaints
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Before you apply
Salary$150k – $165k
LocationVerona, WI, Verona, Wisconsin, United States
Work modeon-site
Typefull-time
SenioritySenior
Experience8+ yrs
DepartmentDevelopment Chemistry
Company size501–1,000 people
PostedOct 5, 2026 · 1mo ago
Verified live3h ago
At a glanceSummarised by Seekless from the posting.
BS/BA in an applicable scientific field such as chemistry, biology, or biochemistry or equivalent
Minimum of eight (8) years of Quality Assurance experience in medical device or drug-device combination product
Three (3) years with direct accountability for medical device QMS elements
Demonstrated experience with product complaint handling, including investigation and root cause analysis, reportability assessment, and closure of complaint records within regulated timeline
Knowledge of GxP, focus on QMSR, 21 CFR Part 4, 21 CFR Part 803, ICH, EU MDR, ISO 13485, ISO 14971, and Good Distribution Practices
Experience applying design controls and risk management to devices or combination products, including DHF and DMR documentation
Works independently, is organized, can multi-task and adjust priorities in a fast-paced, dynamic work environment
Well-developed communication and interpersonal skills, with the ability to influence stakeholders at all levels
Organized, priority-setting, effective written and verbal communication
Ability to consistently communicate with external parties in a professional manner
Competent knowledge of and ability to use Microsoft Word, Excel, Adobe Acrobat, DocuSign, SharePoint and SmartSheet
Ability for occasional business
Candidates must have current, valid authorization to work in the country where this role is located
Skills
Microsoft Word
Excel
Adobe Acrobat
DocuSign
SharePoint
SmartSheet
About the company
Arrowhead Pharmaceuticals, Inc. (Nasdaq ARWR) is a commercial stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead’s RNAi-based therapeutics leverage this natural pathway of gene silencing.
Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates.
Arrowhead’s corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need.
The Position
This position provides medical device and combination product quality assurance support at Arrowhead, with two areas of accountability: serving as the internal subject matter expert for medical device quality across the QMS and owning the product complaint management process for clinical and commercial combination products.
This position will report to the Director, Supplier Quality and works closely with members of Quality, Operations, Supply Chain, Regulatory, and Commercial teams, as well as external stakeholders and suppliers. This position will ensure clinical and commercial product quality remain in compliance with applicable US and international medical device regulations, standards and guidance.
This role is full-time onsite, 5 days a week in Verona, WI.
Responsibilities
Responsibilities
Medical Device Quality
•
Serve as an internal medical device SME, both US and ROW, for all relevant elements of QMS and quality of combination product development and commercialization, assuring proper integration and support of device regulations, including, but not limited to Change Management, Risk Management, DHF/DMR Maintenance, Internal Audits.
•
Monitor, guide, and ensure internal stakeholders’ decision-making and actions are consistent with 21 CFR 820, 21 CFR 4, ISO 13485, ISO 14971, Good Distribution Practices (GDP), relevant international regulations and guidance, and Arrowhead policies and procedures.
•
Develop, define, support, review, augment, and/or approve a variety of controlled documents to ensure adherence to Medical Device Regulations and requirements.
•
Provide quality guidance to project teams throughout design control, risk management, human factors engineering, process development, verification and validation testing, packaging, and distribution, as well as lifecycle management of design changes and associated documentation
•
Identify gaps in existing processes, as well as need for new processes. Collaborate with cross-functional teams to develop and implement solutions.
•
Drive continuous improvement to the combination product QMS, monitoring and identifying areas for improvement.
•
Review Clinical Study Plans that include device instructions.
Product Complaint Management
•
Own the end-to-end product complaint process for clinical and commercial combination products: intake, triage, documentation, investigation, root cause analysis, response, and closure within committed timelines, and establish the product complaint process for international markets in advance of launch.
•
Coordinate complaint investigations with suppliers, contract manufacturers, and internal functions, ensuring investigations are technically sound and conclusions are supported by evidence.
•
Partner with Pharmacovigilance/Safety and Regulatory Affairs to evaluate complaints for reportability and support timely submission of MDRs, combination product postmarketing safety reports under 21 CFR Part 4 Subpart B, and international vigilance reports.
•
Participate in the setup of reverse distribution for clinical and commercial product, including return authorization and routing, chain of custody, cold chain integrity for returned units, quarantine and segregation upon receipt, and disposition or destruction with supporting documentation.
•
Trend and analyze complaint data, report metrics to management review, and escalate signals that warrant CAPA, field action, or health hazard evaluation.
•
Maintain complaint handling procedures, training, and systems in an inspection-ready state; represent the complaint system during audits and regulatory inspections.
Requirements
•
BS/BA in an applicable scientific field such as chemistry, biology, or biochemistry or equivalent
•
Minimum of eight (8) years of Quality Assurance experience in medical device or drug-device combination product, including three (3) years with direct accountability for medical device QMS elements.
•
Demonstrated experience with product complaint handling, including investigation and root cause analysis, reportability assessment, and closure of complaint records within regulated timeline.
•
Knowledge of GxP, focus on QMSR, 21 CFR Part 4, 21 CFR Part 803, ICH, EU MDR, ISO 13485, ISO 14971, and Good Distribution Practices.
•
Experience applying design controls and risk management to devices or combination products, including DHF and DMR documentation.
•
Works independently, is organized, can multi-task and adjust priorities in a fast-paced, dynamic work environment.
•
Well-developed communication and interpersonal skills, with the ability to influence stakeholders at all levels.
•
Organized, priority-setting, effective written and verbal communication.
•
Ability to consistently communicate with external parties in a professional manner.
•
Competent knowledge of and ability to use Microsoft Word, Excel, Adobe Acrobat, DocuSign, SharePoint and SmartSheet.
•
Ability for occasional business
Wisconsin pay range
$150,000—$165,000 USD
Benefits
Arrowhead provides competitive salaries and an excellent benefit package.
Legal
Candidates must have current, valid authorization to work in the country where this role is located.
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