Job Purpose / Mục tiêu vị trí
The position is responsible for driving effective adoption of digital transformation initiatives across Agency Distribution by ensuring digital changes are strategically planned, stakeholder-ready, clearly communicated, and sustainably embedded into day-to-day business behaviors.
This role partners with Digital platform teams, Project owners, Technology stakeholders, and Agency business teams to strengthen user adoption, minimize resistance, and improve transformation outcomes across agents, leaders, and GADs.
The role ensures digital transformation is not only launched successfully, but effectively adopted and translated into sustained operational behaviors.
The position is responsible for driving effective adoption of business transformation and operational change initiatives impacting Agency Distribution. This role partners with Agency business teams and cross-functional stakeholders to ensure changes are strategically planned, stakeholder-ready, clearly communicated, and sustainably embedded into day-to-day business operations and behaviors.
The role focuses on business and operational changes including Agency BAU change initiatives, process changes, policy updates, operating model adjustments, and cross-functional initiatives requiring Agency adoption. The role ensures changes are not only implemented but effectively adopted and sustained across the Agency ecosystem