HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
Team & Leadership Impact (Build Championship Teams)
• Collaborate with fellow retail team members to maintain a cohesive, high-performing store environment during high-traffic game days and events.
• Support management directives and contribute to a winning team culture by taking ownership of assigned tasks and stepping in where needed.
• Communicate openly with peers and supervisors to share product knowledge, surface customer feedback, and help solve floor-level challenges.
Fan & Customer Impact (Obsessed with Fans)
• Greet members, fans, and customers warmly, asking thoughtful questions to understand their needs and make their shopping experience enjoyable and memorable.
• Provide tailored product recommendations based on observations and conversations, helping fans connect with Team and League merchandise that resonates with them.
• Execute a seamless brand connection by upholding the highest standards of customer service so that both the Fanatics brand and the relevant Team or League are always positively represented.
• Seek opportunities to improve average transaction value by identifying upsell and add-on moments that genuinely enhance the customer experience.
Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
• Demonstrate curiosity and adaptability when navigating the fast-paced, ever-changing demands of a retail environment within an elite sporting precinct.
• Identify and act on opportunities to improve floor layouts, stockroom organisation, and transaction flow to reduce friction for fans.
• Proactively build and deepen product knowledge of Team and League inventory to provide informed, confident recommendations that elevate the fan experience.
• Overcome obstacles and unexpected challenges with a positive, can-do attitude, finding practical solutions without disrupting the customer experience.
Ownership & Execution (Determined & Relentless Mindset)
• Process sales transactions accurately and efficiently via the Fanatics Point of Sale (POS) system, maintaining pace during peak periods such as game days.
• Maintain impeccable sales floor and stockroom standards, including housekeeping, cleanliness, and stock organisation, with a strong eye for detail.
• Strive to meet and exceed individual and team sales targets by staying focused, energised, and engaged across every shift.
• Perform additional responsibilities as directed by the management team, demonstrating reliability and a willingness to contribute wherever the business needs support.
AI & DIGITAL CAPABILITY
We are building a future-ready organization. This role is expected to:
• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement