Internally known as our “Enterprise Client Strategist”. An Enterprise Client Strategist is a motivator, trusted advisor, and strategic coordinator responsible for guiding enterprise clients through their journey with Protex AI. You’ll guide clients from late-stage sales through rollout, adoption, expansion, and ongoing optimization - translating their safety and operational goals into measurable platform outcomes.
This role blends relationship management, project coordination, and commercial awareness. You’re not a technical support rep, but you bring strong platform fluency and know how to remove blockers, align stakeholders, and connect adoption to business results. You’re curious, empathetic, and comfortable navigating ambiguity across complex organizations.
Reports to: Director of Client Experience
Portfolio: 8–12 enterprise accounts, covering roughly $1.5–$3M+ ARR
Team context: Part of a growing CS team with peers in similar roles across regions
Location: Any state in EST (Eastern Standard Time)
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Time to Measurable Impact (TTMI): Target 60-90 days from user access date
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Net Retention Rate: Target 120%+ across your portfolio
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NPS: Target of 65+ across the team
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Client Health: Proactive account management with no unexpected churn
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Expansion: Identify and support expansion opportunities; partner with Commercial on pipeline