Customer Retention & Development Manager (CRDM)
LocationMetairie, LA, us
Typefull-time
SenioritySenior
Experience4+ yrs
DepartmentAccount Management
EquityIncluded
Company size10,000+ people
PostedSep 3, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor degree or equivalent business qualifications
Minimum four years Expeditors / industry experience
Ability to create/write and articulate client business plans
Management skills to organize and coach a team
Demonstrated customer service skills and proven interpersonal skills
Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
Inquisitive and exploratory mind-set
Fluent in English
Skills
MS Excel
Visio
Blueprint
Benefits
Paid vacation
Holiday time
Sick time
Health insurance
Life insurance
Employee stock purchase plan
Training and development
Growth opportunities
Employee referral bonus
Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they’re chances to grow, do what you love and build a career with us!
Job Description
Major Duties and Responsibilities
•
Build a District Retention Program that includes coverage for all existing customers in our District
•
Assist Product managers in developing product level retention programs
•
Facilitate monthly branch retention meetings
•
Build and protect consistency in our branch and service offerings
•
Measure and analyze customer revenue trends and proactively communicate these
•
Ensure minimum call counts and reviews are completed per district goals
•
Ensure incremental improvements are made on building stronger customer relationships
•
Grow revenue across multiple product and geographies
Qualifications
•
Bachelor degree or equivalent business qualifications
•
Minimum four years Expeditors / industry experience
•
Ability to create/write and articulate client business plans
•
Management skills to organize and coach a team
•
Demonstrated customer service skills and proven interpersonal skills
•
Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
•
Inquisitive and exploratory mind-set
•
Fluent in English
Additional Information
Expeditors offers excellent benefits:
•
Paid Vacation, Holiday, Sick Time
•
Health Plan: Medical
•
Life Insurance
•
Employee Stock Purchase Plan
•
Training and Personnel Development Program
•
Growth opportunities within the company
•
Employee Referral Program Bonus