· Provide complex design and systems engineering configurations
· Partner with Product Development and Product Management to support Change Request (CR) and Customer Special Request (CSR) cases
· Maintain a high level of technical knowledge of F5 solutions and the broader industry
· Utilise F5 sales strategy and solution messaging to align solutions with customer business objectives
· Develop and deliver presentations for customers and partners
· Clearly articulate the technical components of the F5 value proposition
· Maintain awareness of the competitive landscape and share insights with the CAT team
· Contribute to case studies, white papers, and media content
· Foster a collaborative, team‑based environment and share best practices
· Effectively negotiate and manage conflict resolution
· Actively use SE tools, including Salesforce.com, Idea, EDGE, Mainstream, and other readiness programs
· Partner with the sales team to maintain detailed account profiles, including organisational structures, strategies, products, and technology needs
· Effectively utilise F5 organisational resources
· Deliver world‑class customer service across pre‑sales, implementation, and post‑sales activities
· Lead strategic, organisation‑wide initiatives
· Develop a well‑defined subject matter expert (SME) focus in at least one technology area
· Deliver customised product presentations using an advanced, solution‑based sales approach
· Provide proactive consultative support
· Create customer documentation for Proof of Concept (PoC) engagements
· Understand business requirements related to technical account strategy
· Collaborate effectively with Engineering, Product Development, and Technical Support teams
· Solve problems independently and creatively
· Perform other related duties as assigned