Monitoring & Observability Operations Manager
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Before you apply
LocationLisbon, Portugal
SeniorityDirector
DepartmentIT Infrastructure & Operations
Company size10,000+ people
PostedOct 1, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Develop and maintain Monitoring & Observability strategy, roadmap, tooling direction and operational delivery within broader strategic direction
Primarily accountable for establishing and running a resilient, compliant and service-oriented 24x7 monitoring and observability function
Build the Hyderabad-based observability operations team and directly manage L1 Observability / NOC Operators
Ensure effective delivery of 24x7 monitoring service, service reviews, SLA management, operational governance, escalation management and continuous service improvement
Own monitoring, logging, event management, dashboarding and alerting platforms
Ensure compliance with GxP, ITIL, cybersecurity, audit and operational resilience requirements
Drive Monitoring & Observability maturity, event correlation, AIOps initiatives, automation and operational analytics
Position overview
The Monitoring & Observability Operations Manager develops and maintains the Monitoring & Observability strategy, roadmap, tooling direction and operational delivery within the broader strategic direction set by the Head of IT Infrastructure & Operations. The role is primarily accountable for establishing and running a resilient, compliant and service-oriented 24x7 monitoring and observability function that protects critical medical-device platforms, patient-facing applications, SAP and infrastructure services. Decisions related to tools, processes and services are made within the role’s area of responsibility and in alignment with the Head of IT Infrastructure & Operations. The manager will initially build the Hyderabad-based observability operations team and directly manage the L1 Observability / NOC Operators, develop the service model, standardize runbooks and dashboards, and ensure actionable alerting, timely escalation and measurable operational outcomes. Involvement in transformation initiatives across other Infrastructure areas is limited to providing Monitoring & Observability input, integration requirements and operational readiness support where required.
Key Responsibilities:
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Develop and maintain the multi-year Monitoring & Observability vision, service strategy, capability maturity model, tooling roadmap, automation roadmap and investment priorities within the broader strategic direction set by the Head of IT Infrastructure & Operations. Align observability capabilities with business, infrastructure, security and Digital & AI objectives.
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Ensure effective delivery of the 24x7 monitoring service, service reviews, SLA management, operational governance, escalation management and continuous service improvement. Own service health, availability and operational performance.
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Own monitoring, logging, event management, dashboarding and alerting platforms. Define tool standards, process requirements, integration patterns, onboarding requirements, alert quality metrics and technology lifecycle plans within the role’s area of responsibility and in alignment with the Head of IT Infrastructure & Operations.
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Build the Monitoring & Observability operations team and directly manage the L1 Observability / NOC Operators during the initial people leadership scope. Manage workforce planning, recruitment, coaching, performance routines, capability development and employee engagement, with the shift lead model evolving as the service matures.
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Ensure compliance with GxP, ITIL, cybersecurity, audit and operational resilience requirements. Conduct operational reviews, KPI reporting, risk management and audit readiness activities.
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Drive Monitoring & Observability maturity, event correlation, AIOps initiatives, automation and operational analytics within the role’s service scope. Provide limited input to transformation initiatives across other Infrastructure areas where Monitoring & Observability integration, alerting, dashboards, reporting or operational readiness are required