Customer Service Representative
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LocationSaskatoon, SK, ca
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentIndustrial
Company size1,001–5,000 people
PostedJan 21, 2025 · 1y ago
Verified live1h ago
May no longer be actively hiring
Posted by the company on Jan 21, 202557% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Grade 12 diploma or equivalent
A minimum of 1 year of experience with customer service or counter sales
Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
Outstanding customer service and verbal communication skills
Excellent relationship building skills with customers, vendors, and teammates
Ability to identify customer needs, provide profitable solutions and close the sale
Ability to learn and operate the applicable software system used to process orders
Able to work in a fast-paced environment while handling multiple tasks
Intermediate math skills
Able to learn how to operate material handling equipment
College and/or University degree
Previous experience with or knowledge of products sold by Westlund
Experience using Word, Excel, and Outlook and Infor M3
Skills
Microsoft Office
Word
Excel
Outlook
Infor M3
Benefits
Pension plan
Profit sharing
Flex time
Company Description
With over 115 years of experience, Westlund a division of Emco Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.
At Westlund, in saskatoon we are looking for an addition to our team with a person who is programmed to overachieve, never accepting the status quo, who will strive to change the way business is done, someone who will tackle dire dilemmas, pioneering solutions with confidence. You will have the ability to act with ingenuity and be a gamechanger as you strive for new win’s every day.
At Westlund we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.
We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
Job Description
As a Customer Service Representative, you will work in a team environment to provide sales support to customers of Westlund. You will provide the highest level of customer service with hard work, integrity, and accuracy towards the goal of 100% customer satisfaction. Support and training will also be provided for you to grow in this role and give you the tools to be successful.
Additional duties will include:
•
Answer telephone calls, emails and in person questions from customers and identify their needs and keep high customer satisfaction
•
Research product for customers and provide recommendations on our assortment of product
•
Enter sales orders generated from Profit Centre customers via phone, emails, and texts
•
Grow and retain established customer base and develop new business for the Profit Centre
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Follow up on backorders with vendors and provide customers accurate delivery dates
•
Send and follow-up with request for quotes to vendors
•
Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
•
Support the Inside sales and business activities as part of the team
•
support the warehouse in picking orders, drive forklift
•
Perform other tasks as requested by the Profit Centre Manager and Operations Manager
Qualifications
•
Grade 12 diploma or equivalent; College and/or University degree an asset
•
A minimum of 1 year of experience with customer service or counter sales
•
Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
•
Outstanding customer service and verbal communication skills
•
Excellent relationship building skills with customers, vendors, and teammates
•
Ability to identify customer needs, provide profitable solutions and close the sale
•
Ability to learn and operate the applicable software system used to process orders
•
Able to work in a fast-paced environment while handling multiple tasks
•
Intermediate math skills
•
Able to learn how to operate material handling equipment
Preferred Skills:
•
Previous experience with or knowledge of products sold by Westlund
•
Experience using Word, Excel, and Outlook and Infor M3
Additional Information
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you:
•
Great mentors and on-the-job training
•
Growth potential with competitive salary, benefits, and profit sharing
•
A career with a solid, stable company with strong core values
•
Participation in our pension plan with employer contributions
•
Work-life balance and flex time
Legal
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.