Guest Service Supervisor
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Before you apply
Location8805 Orion Place, Columbus, OH 43240
Work modeon-site
Typefull-time
SeniorityLead
Company size10,000+ people
PostedAug 15, 2026 · 2mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Ability to give and take written and oral direction
Ability to communicate clearly in English
Thorough knowledge of Drury Hotels' policies and procedures
Ability to train, motivate and inspire team members
Thorough knowledge of marketing and sales programs
Ability to handle money and make change
Ability to utilize office machines in normal day-to-day activities
Attention to detail
May require some travel
Benefits
Quarterly bonus
Flexible scheduling
Paid time off
Hotel discounts
Free room nights
Mentorship
Cross training
Development plans
Management training
Medical insurance
Dental insurance
Vision insurance
Prescription coverage
Life insurance
Disability insurance
Employee assistance program
401(k) matching
Property Location:
Drury Inn & Suites - 8805 Orion Place , Columbus, Ohio 43240
You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There’s a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are … and well compensated for all you accomplish.
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Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
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Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
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Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
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Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
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Retirement - Company-matched 401(k)
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Award-winning - Ranked among Newsweek’s America’s Greatest Workplaces 2025
BASIC FUNCTION & JOB DUTIES:
Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.
Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.
Rise. Shine. Work Happy.
Hiring Immediately!