Commercial Lines Processing Analyst Team Lead
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Before you apply
LocationUS - RI - East Providence
Work moderemote · United States
SeniorityLead
Company size24+ people
PostedAug 14, 2026 · 2mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Experience running, distributing, and following up on reports to staff
Experience running lists to ensure staff follow commercial lines workflow expectations
Ability to periodically audit direct report activities for compliance with workflows
Ability to help Account Managers resolve issues or concerns related to Processing/document access
Responsibility for on-boarding/training plan and development of new commercial lines processing staff members
Ability to assist with reallocation of processing alpha splits as needed
Ability to assist management with Workflow Manual updates and training
Ability to monitor and report the status of office culture and provide input on ways to improve
Ability to work with management to implement changes to resolve morale issues
Act as first point of contact to determine if/when an issue needs to be escalated to a manager
Assist with planning and execution of informational quarterly commercial lines processing meetings
Implementation and follow-up of procedural changes within the department at the direction of Dept Manager
Processing of assigned Lg CL accounts
Responsibility for annual performance reviews/semi-annual check-in of direct reports
Conduct bi-weekly 1:1's with direct reports
Coordinate with Dept Manager to ensure adequate staff coverage at all times
Responsibility, with input of department manager, for development of direct reports benchmark plans
The Cross Family of Agencies welcomes you. We need your talent and expertise.
Commercial Lines Processing Analyst Team Lead
Responsibilities
Duties of a Commercial Lines Processing AnalystTeam Leader include but are not limited to:
· Running, distributing, and following up on reports to staff to ensure quality management expectations are met (DL/eDoc reports, activity reports, overdue suspense reports, etc., follow up on completion of unbilled for month/quarter end).
· Running lists to ensure that staff are following the commercial lines workflow expectations (action codes, altering suspense’s, etc.).
· Periodic auditing of direct report activities for compliance w/workflows
· Helps Account Managers resolve issues or concerns related to Processing/document access
· Responsible for the on-boarding/training plan and development of new commercial lines processing staff members.
· Assist with reallocation of processing alpha splits as needed
· Assists management with Workflow Manual updates and training as needed
· Monitors and reports the status of office culture and provides input on ways to improve.
· Works with management to implement any change needed to resolve morale issues.
· Acts as a first point of contact to determine if/when an issue needs to be escalated to a manager.
· Assist w/Planning and execution of informational quarterly commercial lines processing meetings.
· Implementation and follow-up of procedural changes within the department at the direction of Dept Manager.
· Processing of assigned Lg CL accounts
· Responsible for annual performance reviews/semi-annual check-in of direct reports w/input of department manager
· Bi-weekly 1:1’s with direct reports
· Coordinates with Dept Manager to ensure adequate staff coverage at all times
· Responsible, w/input of department manager, for development of direct reports benchmark plans
· Perform other duties as assigned.