Scientific Support Specialist
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Before you apply
Salary$50k – $82k
LocationMinneapolis, MN
Typefull-time
SeniorityMid
Experience2+ yrs
EquityIncluded
Company size1,001–5,000 people
PostedOct 26, 2026 · 1w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree or equivalent in molecular biology, laboratory science, immunology, cell biology, biochemistry
2+ years of laboratory experience
Extensive technical skills in one of the following areas, and general knowledge in remaining areas: Cell Culture, ELISA, Western blot, Flow Cytometry, IHC/ICC, Molecular Biology, Protein Chemistry
Problem solving and critical thinking, which includes the ability to identify and appropriately evaluate an alternative course of action
Verbal and written communication including technical writing skills
Presentation skills, allowing the ability to communicate professionally across all layers of the organization, as well as with customers
Assisting customers in a professional manner
Ability to establish effective relationships throughout the company, to solicit key ideas and information
Critical review of scientific literature to identify key points or concepts and summarize
Planning, organizing, time management, and multi-tasking to complete assignments in an efficient manner
Willingness and ability to work with a variety of computer applications and quickly apply these tools
Microsoft Office Suite including MS Word, MS Excel, MS Access
MS Dynamics AX
Salesforce.com
Attention to details and performance at a high level of accuracy
Working independently and with a team
Ability to work hours that conform to standard business operations (7:00 AM to 6:00 PM CST)
Work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
Skills
Microsoft Office Suite
MS Word
MS Excel
MS Access
MS Dynamics AX
Salesforce.com
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Short term disability
Long term disability
Pet insurance
Legal shield
Identity shield
401(k)
Employee stock purchase plan
Health savings account
Flexible spending account
Dependent care FSA
Tuition reimbursement
Mentorship
Training and development
Paid holidays
Paid time off
Paid parental leave
Volunteer paid time off
By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
Pay Range:
$49,700.00 - $81,650.00
POSITION SUMMARY
The responsibilities of this position are to provide technical support on company products, with a focus on first-class customer experience. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of company products. Utilize scientific experience and work closely with sales, marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up.
Key Responsibilities
•
Offers technical support to customers on use of company products (complaint follow-up and answering customer questions, etc.)
•
Works on problems of diverse scope where analysis requires evaluation of identifiable factors
•
Provides guidance and recommendations on products based on end user needs and research interests, and utilizes customer interactions to improve business opportunities
•
Participate in selected Subject Matter Expert (SME) team. This includes developing and maintaining Subject Matter (SM) materials
•
Writes, edits, and maintains technical literature (Q/A database, product inserts, protocols, and internal reference databases)
•
Keeps up to date on current technology and use of product lines (attending seminars, reading current scientific literature, using products in lab)
•
Coordinates Notifications, including Field Notifications, Discontinuations and New Product Releases
•
Provides Technical Training and literature for internal customers
•
Performs additional duties as assigned
Job Qualifications
Education and Experience:
•
Bachelor’s degree or equivalent in molecular biology, laboratory science, immunology, cell biology, biochemistry
•
2+ years of laboratory experience
Knowledge, Skills, and Abilities:
•
Extensive technical skills in one of the following areas, and general knowledge in remaining areas: Cell Culture, ELISA, Western blot, Flow Cytometry, IHC/ICC, Molecular Biology, Protein Chemistry
•
Problem solving and critical thinking, which includes the ability to identify and appropriately evaluate an alternative course of action
•
Verbal and written communication including technical writing skills.
•
Presentation skills, allowing the ability to communicate professionally across all layers of the organization, as well as with customers
•
Assisting customers in a professional manner.
•
Ability to establish effective relationships throughout the company, to solicit key ideas and information.
•
Critical review of scientific literature to identify key points or concepts and summarize.
•
Planning, organizing, time management, and multi-tasking to complete assignments in an efficient manner
•
Willingness and ability to work with a variety of computer applications and quickly apply these tools to fulfill the duties of the job with respect to communications, documentation, data analysis and customer support. Such as:
•
Microsoft Office Suite including MS Word, MS Excel, MS Access
•
MS Dynamics AX
•
Salesforce.com
•
Attention to details and performance at a high level of accuracy
•
Working independently and with a team
•
Ability to work hours that conform to standard business operations (7:00 AM to 6:00 PM CST)
Why Join Bio-Techne:
•
We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
•
We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
•
We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
•
We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
•
We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
•
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Bio-Techne is an E-Verify Employer in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.
This position requires work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status). If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact [email protected] for assistance.