Qualifications include:
• Ability to provide diagnostic assessments for each patient in the program (including adults and children), document outcomes, justify diagnoses, and communicate with the primary Clinical Care Team regarding outcomes and recommendations.
• Knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Knowledge of the principles of growth and development over the life span.
• Ability to identify and categorize each patient’s age-specific grouping of needs, such as those for infant, adolescent, or geriatric patients.
• Ability to support medical staff regarding the management of patients’ mental health needs.
• Ability to maintain confidentiality, encourage a positive and collaborative work environment by promoting healthy communication between staff and patients, and offer concrete ideas on handling challenging situations.
• Experience working with underserved populations such, but not limited to, those who have limited English speaking skills, are homeless, or are migrant and seasonal workers.
• Ability to work with an inter-disciplinary care team. Members of the team may include medical providers, nursing staff, care coordinators, behavioral health and support staff.
• Working knowledge of chronic disease management interventions and evidence-based chronic care guidelines. Working knowledge of mental health, substance abuse, employment, housing and other resources needed by the population being served.
• Knowledge about brief intervention techniques such as Motivational Interviewing Skills (Knowledge of evidence-based screening tools (PHQ 9, GAD 7, AUDIT, DAST, etc.) and ability to use these tools as part of a framework to make appropriate assessments and level of care referrals for patients.
• Ability to maintain effective relationships and professional rapport with patients and members of the care team.
• Knowledge of the Patient Centered Health Home Model of care.
• Effective computer skills to be able to document patient visits in our electronic health record system and external registries.
• Comfort with the pace of primary care and ability to handle a variety of tasks simultaneously, with excellent organizational skills.
• Language Skills: Bilingual English/Spanish preferred. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Basic knowledge of computers and programs such as Microsoft Office, Excel, PowerPoint, SharePoint, and electronic health care records. Possess the ability to learn new programs as they may pertain to use of electronic health records. Must have typing proficiency of at least 35 wpm.