Airline Customer Service Agent - San Francisco, CA
Salary$23/hr
LocationSan Francisco, California, United States
Work modeon-site
Typepart-time
SeniorityEntry
DepartmentOperations SFO
Company size501–1,000 people
PostedSep 22, 2026 · 2w ago
Verified live11h ago
At a glanceSummarised by Seekless from the posting.
Must have5
Fluent English communication skills
Strong verbal and written communication; active listening skills
Computer literacy and fast, accurate data entry
Calmness and solution-focus under pressure
Physical stamina to stand for extended periods and move throughout the terminal
Nice to have9
Bilingual ability in Tagalog
Bilingual ability in Mandarin
Bilingual ability in Cantonese
Bilingual ability in Vietnamese
Bilingual ability in Thai
Bilingual ability in Indonesian
Bilingual ability in Hindi
Bilingual ability in Gujarati
Bilingual ability in Japanese
Eligibility2
Authorized to work in the U.S.
Able to pass a background check and drug screening
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
Paid time off
Paid training
Referral bonus
About the role
Are you ready to bring your energy, professionalism, and love for people to the fast-paced world of international air travel? Pacific Aviation is hiring Airline Customer Service Agents at San Francisco International Airport (SFO) for a dynamic, part-time opportunity that offers serious growth, great benefits, and meaningful daily impact.
About the company
For over 25 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we’re looking for teammates who thrive in a collaborative, multicultural environment.
What You’ll Do
•
Assisting passengers at check-in counters, gates, and arrival areas
•
Verifying travel documents and complying with airline and TSA protocols
•
Making clear announcements and providing directions
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Supporting boarding, baggage assistance, and special service needs
•
Collaborating with airline teams and fellow agents to ensure smooth operations
•
Delivering excellent customer service under pressure in a dynamic terminal setting
You’ll start with one international airline and have the opportunity to train on others over time.
Requirements
What You Bring
•
Fluent English communication skills
•
Strong verbal and written communication; active listening skills
•
Computer literacy and fast, accurate data entry
•
Calmness and solution-focus under pressure
•
Physical stamina to stand for extended periods and move throughout the terminal
•
Authorized to work in the U.S. and able to pass a background check and drug screening
Bilingual ability preferred in one of the following languages:
Nice to have
•
Tagalog
•
Mandarin
•
Cantonese
•
Vietnamese
•
Thai
•
Indonesian
•
Hindi
•
Gujarati
•
Japanese
Schedule
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Must be available to work at least 4 to 5 days per week, including weekends and holidays
•
Shifts may include early mornings, afternoons, evenings, or nights